Highlands Oncology Group is seeking a motivated, outgoing, and driven individual to fill the opening for a CARE Clinic Scheduler. This position is responsible for coordinating and scheduling new patient referrals for a high risk breast cancer and genetics clinic.

• Required Skills/Abilities:
  • Must possess excellent communication skills both written and verbal.
  • High attention to detail
  • Excellent people skills including, but not limited to adaptability, assertiveness, problem solving and teamwork.
  • Maintains high standard of professional performance, behavior, and appearance.
  • Proficient in use of EMR (electronic medical record)
  • Ability to perform basic functions in Excel.
  • Typing skills

Certifications/Licenses/Education/or Experience in a related field:
Graduate from an accredited Medical Assistant Program or equivalent preferred, or aptitude for the job duties and responsibilities. Patient care experience required. Clinical scheduling experience required.

Physical Requirements:

• Lifting up to 25 pounds.
• Sitting or standing for long periods of time

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
• Due to the nature of our business and the use of radiation and hazardous chemicals, it is imperative that all employees foster a culture and environment of safety.

Job Duties / Responsibilities:

• Help to coordinate a patient’s care from the time of referral, and throughout long-term surveillance plan.
• New Patients must be scheduled within 7 business days of being received.
• May Speak with Genetic patients prior to visit to obtain necessary medical history and pedigree. Create Pedigree.
• Help CARE Clinic Navigator to pre-load new patient charts with patient’s medical, surgical, and social history. Must be done 1-2 business days prior to clinic.
• Compile each new patient’s CARE Clinic folder.
• Promptly carrying out urgent referrals/orders. Urgent referrals should be sent same visit day.
• Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patient is scheduled for diagnostic testing in a timely manner.
• Provide education and support to patients.
• Return patient calls by 3PM on day call comes in, appropriately triage to Refill Nurse or APP.
• Keep APPs informed of patient progress, issues, or concerns.
• Attend and host NWA Multidisciplinary Breast conference every other week.