eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently broke ground on a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility opened in Northwest Arkansas in summer 2025 and is rapidly scaling to support high-volume, high-quality product media capture at unprecedented speed and scale.

We are seeking a detail-oriented Experience Generation Specialist to join our Creative Automation & Delivery team. In this role, you will be at the forefront of our automated e-commerce video gallery production pipeline, responsible for creating and optimizing the systems that power our video gallery creation and ensuring seamless automated post-production processes. This position offers the opportunity to work with cutting-edge automation technology in a fast-paced, innovative environment. This role is perfect for someone who enjoys working at the intersection of creativity and technology, has a passion for process optimization, and thrives in a dynamic, fast-paced environment where attention to detail directly impacts client satisfaction.

What you will do:

Production Template Development & Management

• Create and update video gallery production templates that serve as the foundation for our automated production system
• Continuously iterate and improve template strategies based on output quality and client feedback
• Collaborate with the Pipeline Automation Lead to optimize template efficiency and effectiveness
• Maintain a library of production templates for various product categories and client requirements

Workflow Instructions Generation

• Generate and test workflow instructions that guide our production teams and automated systems through the entire production and post-production process
• Serve as the go-to expert for all workflow instruction-related issues and troubleshooting
• Ensure workflow instructions align with client specifications and brand guidelines
• Navigate between different client priorities and manage multiple client requirements simultaneously

Automation Oversight

• Monitor and oversee automated video processing tasks and post-production automation processes
• Identify and resolve automation bottlenecks or failures
• Track automated workflow performance and suggest improvements
• Coordinate with technical teams to implement automation enhancements

Quality Assurance & Cross-functional Collaboration

• Review automated outputs to ensure video gallery quality meets standards
• Spot-check completed video galleries for accuracy and brand compliance
• Address issues raised by the QC team by updating production templates and refining automated post-production processes
• Analyze recurring quality issues to identify root causes and implement systematic improvements
• Document and prioritize issues that require development or product-level solutions
• Serve as liaison between operations and development teams, providing detailed feedback on system improvements
• Collaborate with Product and Dev teams to enhance platform capabilities based on operational insights

Our ideal candidate will have:

• 5+ years of experience in video production, e-commerce, digital content creation, or content library management
• Strong understanding of video production workflows and post-production processes
• Experience with automation tools and workflow management systems
• Experience with digital asset management (DAM) systems and data workflows
• Proficiency in working with templates and structured data formats
• Ability to translate creative concepts into technical specifications
• Familiarity with the application of generative AI for content processing and creation
• Exceptional attention to detail and accuracy in documentation
• Strong problem-solving skills with ability to troubleshoot complex workflows
• Excellent written communication skills for creating clear, actionable instructions
• Ability to work independently with minimal supervision
• Strong analytical skills to identify patterns in quality issues and system performance
• Experience with automated workflows or production pipelines preferred
• Background in quality assurance or process optimization is a plus
• Experience with large-scale content operations (such as managing DAM systems, content libraries, or bulk asset processing) is highly valued
• Previous experience with AI-powered content tagging, categorization, or metadata management is a strong plus
• Required to be on‑site 5 days per week in Northwest Arkansas

Physical Requirements:

• Ability to sit at a computer for extended periods.
• Ability to work in a warehouse environment that may include exposure to varying temperatures, dust, and noise.

Work Environment:

• This position operates primarily within a factory setting.
• The noise level can range from moderate to loud.
• Exposure to moving mechanical parts and vehicles (e.g. forklifts, trucks).
• You will work closely with production teams for video capture execution.
• Regular Hours: 08:00-16:00 CST (Monday-Friday).
• Note: Occasional weekend availability may be required based on business needs.

Why Join Us?

• Own the engine behind millions of product stories. Your work directly shapes automated video galleries seen on major retail PDPs at massive scale.
• Build and refine automation that actually ships. You’ll design workflows, tune post-production automations, and close the loop with Product/Dev to turn operational insight into platform improvements.
• Grow with a first-of-its-kind facility. As we scale stages and throughput in Northwest Arkansas, you’ll expand your ownership—from individual templates to libraries, from single workflows to cross-system reliability.

Benefits:

• Premium health insurance
• Mental Health and Wellness Resources
• Life and Disability Insurance
• HSA/FSA
• 12 Paid Holidays
• PTO

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.