Job Description:

Position Title: Operations Project Manager, Guest Experience Operations

Position Type: Full-Time

FLSA Classification: Exempt

Division: Operations

Department: Guest Experience Operations

Reports to: Director, Guest Experience & Campus Operations

Compensation Range: $55,800 - $65,800

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.

Position Summary:

The Operations Project Manager, Guest Experience Operations will be instrumental in maintaining high-level oversight of the event and program calendars for Crystal Bridges and the Momentary and will work closely with other departments to plan and execute various events, programs, and all things that happen in a physical space (including but not limited to installations, repairs, etc.). They will maintain the institution’s event management system and work to gather and distribute relevant operational information out to various departments and roles. Additionally, this position will oversee the Group Tours department including personnel and budget, helping to grow Group Tours and ensuring Group Tours seamlessly integrate into daily operations. This position includes some evening and weekend hours and working at some of the museum’s outdoor venues.

Principal Responsibilities:

• Operates and maintains the institution’s space utilization system.
• Assist with the development and support of standard operating procedures for the institution to ensure smooth daily and event execution.
• Support departments with program organization, noting and encouraging systems that improve ease and efficiency.
• Assist in planning, organizing, and coordinating cross-departmentally for daily operations and event needs.
• Work to increase the efficiency of existing processes and procedures.
• Oversee the Group Tours department, including the Group Tours budget.
• Manage and develop the Group Tours staff, growing and mentoring them in their personal and professional development.
• Work with Group Tours and other departments to grow the Group Tours offerings.
• Report to the appropriate parties the status of various projects.
• Promote, facilitate, and embody an engaged, impact-oriented culture grounded in respect, collaboration, learning, and the mission and values of Crystal Bridges and the Momentary.
• Embody the spirit of our organizations by serving as an advocate who supports proposals to develop and grow staff engagement.
• Support operational systems to optimize the organization’s ability to make decisions, as well as a culture that values effectiveness.
• Support an atmosphere that encourages productivity and cross-departmental collaboration.
• Assist with preparation and administration of the departmental operational budget and reporting activities.
• Ensure efficiency and accuracy of the programming calendar, follow up with departments who are inputting programs and events, and ensure the information distributed organization wide is correct, accurate, and timely.
• Ability to work flexible shifts including weekends, holidays, and evenings as needed.
• Coordinate and facilitate regular status meetings according to established event tiers, including daily operations connections to make the organizations “show ready”.
• Collaborate with the Brand Strategy and Communications department regarding staff-wide communications regarding events, logistics, and relevant information.

Additional Responsibilities:

• Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
• Stay informed on new and current information regarding institutional offerings, products, policies, etc.
• Conduct research and carry out special projects as needed.
• Serve as a back-up to other administrative support staff as needed.
• Perform all other Departmental Duties as assigned within the scope of responsibility and skills required for the job.

Qualifications and Skills:

• High School Diploma or GED and similar experience preferred.
• Associate degree from an accredited institute of higher learning preferred.
• Minimum of 5 years’ relevant administrative experience; two years of nonprofit experience preferred.
• Minimum of 2 years' relevant experience managing and developing direct reports.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, and coordination of people and resources.
• Demonstrated track record of managing people, operations, and budgets.
• Knowledge of generally accepted office management procedures and arts administration practices.
• Highest ethics as they relate to all aspects of business and museum practices.
• Ability to understand and maintain the highest levels of confidentiality.
• Enthusiasm about being a team member at a major museum and performing arts venue with a strong visitor-centered community dynamic.
• Exhibits empathy and respect for all individuals and is committed to modeling equitable systems, beginning with diversity, access, and inclusion.
• Connector who builds strong relationships with others, demonstrates strong emotional intelligence and an ability to communicate clearly and persuasively.
• Ability to collaborate effectively in problem solving, decision making, and responding to high-pressure situations.
• A team-player who expresses servant-leadership when collaborating with others.
• A lifelong learner, who is inquisitive and solves problems with bold thinking and innovation.
• General knowledge of art history, music, or performance arts preferred.
• Ability to be patient and flexible while also staying energized and focused on providing an excellent guest experience.
• Good command of general computer applications and basic math skills

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Position requires working at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending, stretching, walking, climbing stairs, and physical stamina to lift a minimum of 50 pounds. Visual acuity to review written materials is required for this job. While performing the duties of this job, employee is occasionally required to independently travel in the local area. Temperatures & noise levels.
• Work Environment: The majority of work will be performed in Momentary and Crystal Bridges spaces with some outdoor assignments, as needed. The physical arrangement of the office may require the position to work in an open environment within close proximity to other colleagues. Workspace must be organized and reflect efficiency. Occasional evening and weekend work hours are required. Additionally, Strong communication skills and ability to interact politely and effectively with a wide range of Crystal Bridges and the Momentary members, visitors, volunteers and staff.
• Position requires ongoing flexibility in work hours due to events, staffing needs and other factors.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.