Job Description:

Position Title: Donor Relations Coordinator

Position Type: Full Time

FLSA Classification: Non-Exempt

Division: Advancement

Department: Development

Reports to: Donor Relations Manager

Compensation Range: $18.84 - $28.26

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary art’s role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action.

Position Summary:

Under the supervision of the Donor Relations Manager, the Donor Relations Coordinator will support the operation of the patron travel program, donor events, and custom museum experiences for high level guests. The coordinator will prepare and coordinate itineraries for high-level guests of the museum, communicating with guests and internal staff to execute the itineraries in a professional and timely manner. The coordinator will work with the Donor Relations Manager to provide support to the Development team with stewardship and benefit fulfillment. The Donor Relations Coordinator will be a consistent point of contact for donors, sponsors, vendors, high-level guests and internal departments for travel information, guest itineraries, benefit fulfillment and event planning. The coordinator will also help plan local and regional travel experiences, including organizing pre-trip site visits and meeting with representatives from transportation companies, hotels, restaurants and others as needed. Travel may be required.

Principal Responsibilities:

• Prepare and manage itineraries for high-level guests of the museum, including communication with the guest or guest representatives and internal staff to fulfill itinerary expectations.
• Assist Donor Relations Manager in designing travel schedules, researching and coordinating venues and transportation, and creating and disseminating travel content and information internally and externally.
• Assist with the coordination and execution of donor events and engagement strategies.
• Schedule and manage the calendar of events for patron trips and donor events (i.e. Director’s Receptions, Donor/Sponsor Luncheons and VIP events.)
• Assist in the coordination of prospective donor/cultivation events in local, national destinations, working with event sponsors and vendors to ensure gold standard engagements.
• Organize communications to donors and sponsors regarding special events, upcoming opportunities and benefit fulfillment.
• Create supplementary documents as needed (i.e. biographies, maps, surveys, etc.) for the travel program and other special events.
• Collaborate with Creative Services to develop printed materials and promotions in a timely, creative and strategic manner.
• Work closely with the Development Team to assist in the stewardship process for sponsors and donors, supporting the Director of Development and Development Officers with stewardship activities as needed
• Assist in managing travel budgets and departmental expense reports.
• Have a comfortability to multi-task at a high level
• Participate in special projects and other duties as assigned.

Qualifications and Skills:

• Bachelor’s degree or equivalent experience in marketing, public relations, business or communications or related field.
• Work experience in at least two of the following areas: Project coordination, administrative support, development, communications marketing, customer engagement and fundraising.
• Experience in project management.
• Exceptional communication, organizational and interpersonal skills.
• Understanding of event strategy and implementation across various locations and spaces
• Ability to understand and maintain the highest levels of confidentiality and discretion.
• Adept at prioritizing and organizing multiple projects and managing multi priorities deadlines in a fast-paced environment.
• Strong attention to detail. Highly organized.
• Proficient in Excel, PowerPoint, Word and Microsoft Outlook. Experience in Canva or a creative design platform.
• Ability to schedule and coordinate with multiple, complex calendars in Microsoft Outlook.
• Creativity, confidence and the ability to collaborate and success in multi-faceted organization.
• Strong relationship skills of varies abilities
• Understand and maintain highest ethical standards related to organizational responsibilities and public accountability.
• Ability to work evenings and weekends depending on the needs of the position.
• Ability to travel overnight for multiple days/nights depending on the needs of the position.
• Belief in the museum as a cause for social good and a positive, dynamic force for economic development

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: In the work environments described below, Position requires working at desk/workstation and utilizing a computer and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others. Vision abilities required by the job include close vision. Walking, standing, lifting/carrying (up to 20lbs).
• Work Environment: Work will be performed in an office environment and in Museum spaces as necessary. The noise level in the work environment is usually low to moderate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.