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Guest Experience Event Team

Crystal Bridges Museum of American Art

Crystal Bridges Museum of American Art

Administration
Bentonville, AR, USA
Posted on Friday, June 14, 2024

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Job Description:

Position Title: Guest Experience Event Team

FLSA Classification: Non-Exempt

Division: Operations

Department: Guest Services

Reports to: Guest Experience Manager for Crystal Bridges & The Momentary

Compensation Range: $15.00 - $20.76

Position Summary

The Guest Experience Event Team provides outstanding customer service throughout the institution to all guests and members. This includes admission and membership-related activities, greeting guests at ticketed venues across both institutions, serving as a resource for guest and member questions, and being a museum ambassador whose goal it is to exceed the guest’s expectations during a visit. Associates perform these functions at a variety of locations including the entrance lobbies for both institutions, temporary exhibition locations, and at special events. This role includes evening and weekend hours on a regular basis and some work staffing the museum’s outdoor venues.

Position’s Principal Responsibilities

  • Guest Experience Event Team Associates are required to work at least 8 hours each month to maintain their knowledge of systems, procedures, and current exhibitions. Exceptions can be made if there are conflicting school schedules.
  • Ability to work flexible shifts including weekends, holidays, and evenings.
  • Guest Experience Event Team Associates will provide support for the Guest Services Team across both institutions during peak times and special exhibitions.
  • Provide excellent customer service to all members, guests, and colleagues at Guest Service locations throughout the institutions, including our outdoor venues.
  • This role includes working evening and weekend hours.
  • Interact directly with guests and members at locations across both campuses to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.
  • Relay information to members and guests about current and future exhibitions, events, programs, and museum amenities
  • Become proficient with the Tessitura software program, N-Scan ticket scanners, and Quest admission tablets used for ticketing and tracking of guest information.
  • Accurately and efficiently conduct transactions at Guest Services locations for admission, programs, events and/or memberships.
  • Assist guests with visit and ticket options and suggest suitable solutions.
  • Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems.
  • Balance individual (own) cash drawer at the end of each shift and always follow cash handling procedures to ensure accurate accounting of all revenue.
  • Assist the Guest Services Leadership Team to research and successfully resolve guest service issues.
  • Maintain an organized appearance of all locations and ensure that all materials and information displayed are current and well stocked.
  • Assist with Guest Services oriented tasks during special events, previews and at other times as requested.

Additional Responsibilities

  • Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
  • Report to work punctually, dressed in a clean, pressed, approved uniform, and fully prepared for each scheduled shift.
  • Perform all other Departmental Duties as assigned within the scope of responsibility and skills required for the job.

Minimum Qualifications

Education, Training, and Traits

  • High School Diploma or GED and similar experience preferred.
  • Enthusiasm about being a team member at institutions with a strong visitor-centered community dynamic.
  • Excellent attendance and punctuality.
  • This role includes evening and weekend hours.
  • Ability to be patient and flexible while also staying energized and focused on providing excellent customer service.
  • Ability to multi-task
  • Ability to be a team player.
  • Ability to use good judgment.
  • Ability to recognize customer service concerns and address professionally.
  • Good command of general computer applications and basic math skills

Work Experience

  • Minimum 6 months of experience in customer service or related industry preferred.
  • Prior experience working with computerized cash register system and ability to accurately balance a cash drawer preferred.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Able to work a flexible schedule, including evenings and weekends. Vision abilities required by the job include close vision.
  • Work Environment: The majority of work will be performed in the museum lobby environment. The noise level in the work environment is usually low to moderate. Evening and weekend work hours required.