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Guest Services Associate (Temporary)

Crystal Bridges Museum of American Art

Crystal Bridges Museum of American Art

Bentonville, AR, USA
Posted on Thursday, October 19, 2023

The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.

Job Description:

Position Title: Guest Services Associate (Temporary)

Position Type: Temporary

FLSA Classification: Non-Exempt

Department: Museum Relations

Reports to: Guest Services Manager

Position Summary

Join the Museum as a seasonal Guest Services Event Associate providing excellent guest service to museum guests as we host world class experiences. This position provides outstanding customer service to all guests and members during our events, exhibitions, and experiences. This role includes monitoring admission and membership-related activities, greeting guests, serving as a resource for guest and membership questions, and being a museum ambassador, whose goal is to create a warm, invigorating experience to exceed our guest’s expectations. Event staff will perform these functions primarily for our North Forest Lights experience but will also provide a support role to all other events. This role is primarily evening and weekend hours.

Principal Responsibilities (Essential Functions)

  • Provide excellent customer service to all members, guests and colleagues at Guest Service locations throughout the event and/or experience
  • Interact directly with guests and Members, utilizing prepared scripts regarding each experience at locations throughout the North Forest Lights, and serve as a resource during the guest’s visit
  • Maintain an organized appearance of all locations
  • Ability to be patient and flexible while also staying energized and focused on providing excellent customer service
  • Relay information to members and guests about current and future exhibitions, events, programs and museum amenities
  • Become proficient with the Tessitura software program, N-Scan ticket scanners and Quest admission tablets used for ticketing and tracking guest attendance
  • Accurately and efficiently conduct guest transactions during events and special exhibitions

Secondary Responsibilities

  • Follow the Guest Services dress code (black slacks, blue polo, black shoes) in order to be identified as a staff member

  • Complete all other duties as assigned within the scope of responsibility and skills required for the job

  • Ability to recognize customer service concerns and address professionally

  • Ability to be a team player

  • Ability to use good judgment

Minimum Qualifications

Education, Training, and Traits

  • High School Diploma or GED and similar experience required; Associate’s degree from an accredited institute of higher learning preferred

  • Enthusiasm about being a team member at a new major art museum with a strong visitor-centered community dynamic

  • Excellent attendance and punctuality. This role includes evening and weekend hours.

  • Ability to be patient and flexible while also staying energized and focused on providing excellent customer service

  • Ability to multi-task

  • Ability to be a team player

  • Ability to use good judgment

  • Ability to recognize customer service concerns and address professionally

  • Good command of general computer applications and basic math skills

Work Experience

  • Minimum 6 months of experience in customer service or related industry preferred

  • Prior experience working with computerized cash register system and ability to accurately balance a cash drawer preferred

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Able to work a flexible schedule, including evenings and weekends. Vision abilities required by the job include close vision.

  • Work Environment: The majority of work will be performed in the museum lobby environment. The noise level in the work environment is usually low to moderate. Evening and weekend work hours required.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. Crystal Bridges requires all employees to provide proof of COVID-19 vaccination as a condition of employment, or meet Arkansas state requirements, subject to accommodations. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.