Job Description:

Position Summary

The Supervisor supports service, selling, and business operations to achieve an engaging and inspiring store environment at both Crystal Bridges and the Momentary. This includes fostering community amongst the team through continued education on brand and store initiatives. This position will work closely with the Retail Operations Manager to ensure proper store opening, closing and cash handling procedures are followed along with proper security practices.

Principal Responsibilities (Essential Functions)

Guest Experience

• Brand Ambassador: acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of Crystal Bridges and the Momentary
• Guest Experience: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all guests feel welcome, heard, and valued
• Community Engagement: supports the store leadership team and merchandisers to promote unique guest events that drive brand engagement and deep connections with guests

Leadership + Team Management

• Guest Experience Management: actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the guest experience and achieve store objectives
• Hiring and Retention: participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
• Team Development: utilizes brand resources to champion employee development and support initiatives such as the IDEALS training, help lead employee recognition and team building activities

Visual + Business Operations

• Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Product Flow: collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Scheduling Optimization: provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives

Communication + Relationships

• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives
• Employee engagement: adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
• Insights and Feedback: provides insights related to the guest and staff experience and communicates feedback to Director of Retail

Other duties as assigned

Minimum Qualifications

Education, Training, and Traits:

• High School Diploma or GED and similar experience required
• Positive, motivated, high-energy, and detail-oriented team player
• Enthusiasm about being a team member at a major contemporary visual and performing arts center with a strong visitor-centered community dynamic
• Excellent attendance and punctuality. This role includes evening and weekend hours.
• Ability to be patient and flexible while also staying energized and focused on providing excellent guest service
• Ability to multi-task
• Ability to be a team player
• Ability to use good judgment
• Demonstrated resourcefulness, good judgment and excellent oral and written communication skills

Work Experience:

• 2 to 3 years retail store experience, preferably as a lead
• Experience with POS systems
• Knowledge of cash control and security with regard to sales. Store opening and closing procedures

Equivalent combination of relevant education and/or experience will satisfy the minimum requirements.

Skills and Abilities:

• Ability to lead and work as part of a team
• A high degree of interpersonal and guest service skills
• A positive disposition
• Ability to perform well in a fast-paced work environment
• Self-motivated, hard-working, high energy team player

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: Lifting, carrying, and stocking 5’ high shelves up to 40 lbs.; pushing or pulling more than 40 lbs.; standing for 3+ hours at a time; bending, sitting, reaching, and walking; and opening multiple doors while pushing loaded carts. Ability to reach merchandise on 6’ high shelves for guests; ability to read computer screens and price tickets; and ability to package and ship bulky merchandise for guests.

• Work Environment: Work to be performed on a sales floor, back office, stockroom, and off-site for selling events in multiple environments both indoors and out, including different physical locations. Incumbent must meet a flexible work schedule including evenings, and weekends and available on-call for emergencies. The Retail Supervisor will be required to be available any time when needed for special events or in the absence of a manager. The regular schedule for the position includes days, weekends, holidays, and evenings. Required to work at least two Saturday’s and Sunday’s a month.