Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary

The Specialty Referrals Coordinator is responsible for the end-to-end intake, coordination, and scheduling of patient referrals to Community Clinic specialty services. This centralized, administrative role serves as a key point of coordination between referring providers, patients, and Community Clinic’s specialist care teams. This position owns the full referral lifecycle, including receipt, review, documentation, insurance verification, prior authorization, and scheduling. The Specialty Referrals Coordinator ensures all required clinical and administrative information is complete and accurate, enabling timely access to care and minimizing delays. This role plays a critical role in supporting patient access, front-end revenue cycle performance, and a seamless referral experience. This position is full-time and in-person at our Springdale Admin location in Springdale, AR. The schedule for this position is Monday - Friday 8:00 AM - 5:00 PM

Essential job functions

• Receive and process incoming referrals via phone, fax, email, and electronic systems
• Review referrals for completeness, appropriateness, and required clinical documentation
• Enter and maintain accurate patient, referral, and insurance information in the electronic medical record (EMR) system
• Verify insurance eligibility and benefits related to specialty services
• Obtain and manage prior authorizations, including submission, follow-up, and documentation
• Communicate with referring providers to obtain missing information, clarify orders, and ensure referral readiness
• Coordinate directly with patients to complete intake, provide instructions, and schedule specialty appointments
• Schedule patient appointments in alignment with specialty clinic protocols and provider availability
• Track referral status from receipt through scheduling and authorization completion
• Monitor and follow up on pending referrals and authorizations to prevent delays in care
• Identify and escalate complex cases, denials, or barriers to access
• Maintain organized and compliant documentation of all referral and authorization activities
• Ensure compliance with HIPAA and organizational confidentiality standards
• Collaborate with specialty clinics, care teams, and revenue cycle to support efficient workflows and accurate reimbursement
• Support continuous improvement of referral, scheduling, and authorization processes
• Other duties related to referrals, scheduling, and insurance verification, as assigned

Skills

• Referral lifecycle management
• Scheduling coordination
• Insurance verification
• Attention to detail and data accuracy
• Communication with providers, patients, and internal teams
• Time management and multi-step workflow prioritization
• Problem solving and barrier resolution
• Electronic Health Records and referral management system proficiency

Required qualifications

• High school diploma or equivalent
• 1+ years of experience in healthcare administration, referral coordination, scheduling, or prior authorizations
• Basic computer proficiency and ability to learn eClinicalWorks EHR software

Preferred qualifications

• 3+ years of experience in referral coordination, patient access, or specialty scheduling
• Experience managing prior authorizations across multiple payers
• Experience with eClinicalWorks EHR Software
• Knowledge of specialty care workflows
• Bilingual (English/Spanish or English/Marshallese)

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and Holidays
  • Employee Discounts for Care