Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Job Summary

Community Clinic is seeking a Population Health Integration Specialist to support our Quality team at our Springdale Administration location in Springdale, AR. The Population Health Integration Specialist plays a central role in translating quality improvement initiatives into sustainable clinical workflows and frontline practice. This position bridges quality measurement, clinical operations, and change management to ensure that evidence-based improvement strategies are effectively embedded into daily care delivery. The role leads the development of standard operating procedures (SOPs), clinical training programs, and behavior change strategies that support performance improvement across value-based care, population health, and regulatory quality programs. This position is essential to closing the gap between quality strategy and clinical execution. This position is full-time, in-person with schedule of Monday - Friday 8:00 AM - 5:00 PM.

Key Responsibilities

Quality Improvement Implementation & Workflow Integration

Standard Operating Procedure (SOP) Development & Governance

• Develop, maintain, and govern a centralized library of clinical SOPs, workflows, and best-practice guides aligned with organizational quality goals and regulatory requirements.
• Establish a structured SOP lifecycle management process including version control, scheduled review cycles, stakeholder approval workflows, and archival procedures.
• Ensure SOPs are written in clear, actionable language with defined role accountability, are accessible to all relevant staff, and are integrated into EHR-based workflows where applicable.
• Coordinate with compliance, clinical leadership, and department managers to ensure SOPs reflect current regulatory standards (HRSA, CMS, OSHA, HIPAA/HITECH, CLIA) and evidence-based clinical guidelines.

Change Management & Clinical Training

• Design and lead change management strategies that drive provider and staff adoption of new workflows, clinical protocols, and quality improvement practices.
• Develop and deliver clinical training programs, competency assessments, and continuing education materials for providers, nurses, care teams, and support staff related to quality initiatives and workflow changes.
• Serve as a practice-facing liaison who builds trusted relationships with clinic leadership, providers, and frontline teams to reduce resistance to change and foster a culture of continuous improvement.
• Create feedback loops with clinical teams to surface implementation barriers, gather frontline insights, and iteratively refine workflows and training approaches.
• Apply behavior change frameworks and adult learning principles to design interventions that achieve sustained practice change, not just initial compliance.

Cross-Functional Collaboration & Reporting

• Collaborate with the Data Analytics Manager to use performance data, dashboards, and variation analyses to prioritize implementation efforts and measure impact of workflow changes.
• Partner with the VBC Manager and Clinical Quality Manager to ensure implementation activities are aligned with payer program timelines, quality reporting cycles, and incentive optimization strategies.
• Provide regular progress reports to the Director of Population Health on implementation status, adoption metrics, barriers encountered, and outcomes achieved.
• Participate in quality committees, leadership meetings, and cross-departmental workgroups to represent the implementation perspective and advocate for resources needed to sustain change.
• Support accreditation readiness activities (NCQA, PCMH, Joint Commission) by ensuring clinical processes and documentation meet applicable standards.

Regulatory Compliance

• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, CLIA, HRSA, and OSHA/Blood-Borne Pathogens regulations and standards.

Skills

• Apply structured quality improvement methodologies (PDSA, Lean, Six Sigma, root cause analysis) to clinical workflow design and process redesign
• Communicate complex improvement strategies, implementation plans, and outcomes clearly to clinical teams, leadership, and cross-functional partners
• Strong project management, organizational, and stakeholder engagement skills
• Commitment to health equity, continuous improvement, and patient-centered care
• Strong analytical, written communication, and presentation skills
• Proficiency in Microsoft Excel and data visualization tools

Required Qualifications

• Bachelor’s degree in Public Health, Healthcare Administration, Nursing, Health Informatics, Business, or related field — or equivalent combination of education and experience
• Two or more years of progressive experience in healthcare quality improvement, clinical process improvement, practice transformation, or population health operations
• Demonstrated experience developing and implementing clinical SOPs, workflows, or care protocols in an ambulatory or primary care setting
• Experience leading or supporting change management initiatives that required provider and staff behavior change
• Working knowledge of quality measurement frameworks including HEDIS, UDS, CMS quality programs, or commercial payer incentive programs
• Experience with electronic health records, clinical decision support configuration, and reporting/analytics tools

Preferred Qualifications

• Master’s degree (MPH, MHA, MBA, MSN, or related field)
• Certification in quality improvement or process excellence: Certified Professional in Healthcare Quality (CPHQ), Lean Six Sigma Green Belt or higher, or IHI Improvement Advisor
• Experience in a Federally Qualified Health Center (FQHC) or safety-net healthcare setting
• Experience with PCMH transformation, NCQA accreditation processes, or Joint Commission survey readiness
• Experience with project management tools and formal project management methodologies

Why Work at Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  1. Health, Vision, Dental and Life Insurance
  2. 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  3. Paid Time Off and Holidays
  4. Employee Discounts for Care