About Us

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

Position summary

The Lead Value-Based Care (VBC) Specialist plays a critical role in improving the organization’s performance under value-based care and population health programs. This position supports the execution of quality improvement strategies designed to improve clinical outcomes, enhance patient engagement, and maximize value-based incentive revenue across federal, state, and commercial payer programs. The role bridges clinical teams, analytics, quality improvement initiatives, and payer programs to support implementation of quality initiatives designed to improve value-based care performance

Position Details

Location: Flexible, can choose from multiple locations in Northwest Arkansas

Employment Status: Full-Time

Department: Quality

Reports to: Value-Based Care Strategy Manager

Classification: Non-Exempt (Hourly)

Essential job functions

• Monitor performance across HEDIS, UDS, Medicaid, Medicare, and commercial payer programs.
• Review quality reports to identify care gaps and support improvement efforts with clinic teams.
• Develop dashboards and track progress toward quality targets.
• Use EHR and reporting tools to review patient care gaps and support clinic teams.
• Validate reporting accuracy for payer submissions and regulatory reporting.
• Identify patient care gaps and develop strategies with clinics, providers, and care teams to improve preventive care and chronic disease management outcomes.
• Provide education and support to clinic teams on quality metrics, documentation, and best practices for improving value-based performance.
• Collaborate with Revenue Cycle, Care Coordination, Managed Care, and Clinical Operations to align workflows supporting VBC success.
• Assumes responsibility for VBC Specialist activities in the absence of the VBC Strategy Manager and reports to the Vice-President of Revenue Cycle Management/Quality.
• Oversees the daily functions of VBC Specialists, or other Population Health staff
• Assists the VBC Strategy Manager in leading VBC Specialists and population health staff by:
  • Training and onboarding new VBC Specialists or staff supporting quality and population health initiatives.
  • Providing ongoing mentorship, guidance, and technical support related to quality metrics, reporting processes, and value-based program requirements.
  • Supporting the development and maintenance of training materials, workflows, and best-practice guides for clinic teams.
• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, CLIA, HRSA and OSHA/Blood-Borne Pathogens regulations and standards.

Community Clinic Essential Competencies

• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills

• Analyze clinical quality data, dashboards, and reports
• Perform root cause analysis to close care gaps through workflow improvements and patient outreach
• Translate payer requirements and quality measures into effective clinical and operational workflows
• Lead and mentor VBC Specialists and population health staff
• Develop, and update training materials and standard operating procedure descriptions
• Communicate complex data insights, performance results, and improvement strategies clearly to clinical teams and leadership
• Proficiency with EHRs, population health platforms, and reporting tools
• Organizational and project management skills
• Commitment to continuous improvement

Required qualifications

• Bachelor’s degree in Public Health, Healthcare Administration, Health Informatics, Business, or related field or equivalent experience
• Two or more years of experience in healthcare quality improvement, population health, analytics, or value-based care
• Experience with HEDIS, UDS, or payer quality programs
• Strong analytical and communication skills
• Experience with electronic health records and reporting tools
• Proficiency in Microsoft Excel and data analysis tools

Preferred qualifications

• Master’s degree (MPH, MHA, MBA, or related field)
• Experience in a Federally Qualified Health Center (FQHC) or safety-net healthcare setting
• Experience supporting population health platforms
• Experience working with payer incentive or risk-based programs