The Role:
Cognizant is seeking a motivated and innovative Cognigy Bot Developer to join our conversational AI team. As a Cognigy Bot Developer in the CAI Development Squad, your role is crucial in developing and optimizing chat and voice bots to meet customer needs. Your responsibilities cover technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects. You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in Conversational AI platforms such as Cognigy. knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements.
Responsibilities:
· Technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
· Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
· Drive the integration of new features and third-party system integrations to improve profitability.
· Ensure the delivery of customer-valued, easy-to-consume services.
· Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
· Design, develop, train, and optimize chat and voice bots to meet customer needs.
· Implement new features, including external application integrations.
· Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
· Drive innovation within the CAI Bot Development Center of Excellence.
· Train bot Natural Language Understanding (NLU) models and analyze bot performance.
· Assess project issues and provide use case counseling.
· Create and maintain comprehensive documentation and guidelines.
· Design and deliver training programs for team members and customers.
Qualifications:
· Programming proficiency in Python and/or NodeJS and JavaScript.
· Experience in designing and developing chat and voice bots.
· Strong understanding of Generative AI applications.
· Excellent command of verbal and written English. German and/or Spanish are a plus.
· University degree. E.g.: Computer Science, Software Engineering, Telecommunications, Mathematics, AI, Data Science or related field
Work Authorization:
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)
Work model:
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Bentonville, AR. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
Salary and Other Compensation:
The annual salary for this position is between $83,250 – $130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
