SUMMARY

The incumbent provides administrative office support to the Assistant, Admin II and department staff. This position assists in the daily operations of the Electric department by performing a range of clerical duties. This position also provides customer service for walk-in customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

1. Acts as the first point of contact for the general public. Receives the public, responds to inquiries from citizens, employees, and patrons. Refers requests and inquiries to the appropriate person when necessary.
2. Answers and routes incoming calls.
3. Assist in maintaining filing systems and records.
4. Composes, types, and edits a variety of correspondences, reports, memorandums, and other materials requiring judgment as to content, accuracy, and completeness.
5. Assists in budget tracking and purchase cards for department staff.
6. Function as back up and assist with the maintenance of the departmental webpage on the City's website. Pushing out updates on City’s social media, if needed.
7. Assists in creating/ maintaining Street Light & Tree Crew Work Orders database.
8. Function as back-up timekeeper and enter payroll data as needed.
9. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Applicants must possess an Associate's Degree (A.A.) or equivalent from a two-year college or technical school; two (2) years of related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office applications (Word, Excel, Power Point). Experience with customer service related functions and phone experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one­ on-one and small group situations, to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals. Ability to rate, ration and percent, draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and taste or smell. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to ­­­­25 pounds. Specific vision abilities required by this position include; close, distant and color vision, depth perception, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the incumbent may be exposed to outdoor weather conditions and works near moving mechanical parts.

The noise level in the work environment is usually quiet to moderate.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their Supervisor.

* Safety sensitive position includes, but is not limited to, any job, assignment, rank or title where any of the following apply:

Subject to drug and alcohol testing or restrictions promulgated by the U.S. Dept. of Transportation; involves carrying, repairing, transporting or keeping of firearms or ammunition; includes performing any medical or life-saving procedures, or responsibility for procuring, storing, transporting, dispensing or administering any drugs or medical supplies or equipment; involves working with confidential information, documents or material pertaining to criminal investigations; procuring, storing, transporting or otherwise working with hazardous or flammable materials, controlled substances, food or electricity; involves operating, repairing, maintaining or driving heavy equipment, machinery, aircraft, motorized watercraft or motor vehicles, or working in close proximity thereto; a momentary lapse of attention may result in grave and immediate danger to the public, self or fellow employees; requires engaging in any other activity in which the employee is responsible for his or her own or other people's safety.

*Weather Essential position includes employees are declared to be all sworn police officers, all sworn firefighters, dispatchers, emergency road crew employees in the Street Department, and electrical personnel in the Electric Department.

*Civility and Professionalism- The City of Siloam Springs is a team-based service organization. Maintenance of good internal morale is essential to the City’s success. An employee is required to maintain professional and ethical behavior and act with integrity in all matters. The City of Siloam is committed to providing a work environment that is free from bullying, harassment, intimidation, abusive language, gossip, employees spreading discontent or exhibiting any behavior that is disruptive to the workplace and contrary to the City’s mission.

*Regular Attendance- Punctual and regular attendance is an essential responsibility of each employee at the City of Siloam Springs. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours, that are not pre-approved or are excessive are disruptive and are to be avoided.