SUNMARY

The incumbent is primarily responsible for basic support and maintenance of desktop/ laptop computers plus associated peripheral equipment. Provide Help Desk and onsite computer support to all City of Siloam Springs employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned as needed)

1. Troubleshoot and support PC hardware, peripherals and end devices. Install and configure Windows desktop operating systems and peripheral software.
2. Assist in operating the City computer help desk.
3. Operate broadcast equipment for City Board and Commission Meetings.
4. Assist the System Support Analysts to ensure patching and updating of workstation hardware and operating systems.
5. Work closely with the I. T. staff to test and implement new security and encryption schemes.
6. Fulfill support functions for network users when required.
7. Assist the Network Engineer and Network Analyst to maintain user accounts for all users.
8. Assist the System Support Analysts to maintain network software services to include anti-virus and various client-based software.
9. Provide cell phone and VOIP phone support for all departments
10. Assist IT office staff to maintain a clean and professional environment at all times.
11. Conduct extensive documentation, detailing processes and procedures followed in the execution of duties.
12. Other duties as assigned

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A strong knowledge of PC hardware and Windows system software plus working knowledge of Windows servers and network connectivity equipment and software. Familiarity with internet connectivity plus small business PC and printer hardware. Working knowledge of LAN/WAN technology. A+ and/or Network+ certification preferred.

Position requires initiative-driven self-starter, energetic, strong organizational skills, willingness to get things done correctly, and ability to prioritize workload. Detailed oriented and be able to handle a variety of tasks in an efficient manner.

EDUCATION and/or EXPERIENCE

3 months to 1 + years of desktop support experience, with at least High School Diploma. A+ Qualification is helpful. Thorough knowledge of Microsoft Operating Systems, Office software and 3 months to 1 + years practical experience in applying these skills in a working environment. 3 months to 1 + years' experience in Network Hardware and Software support.

LANGUAGE SKILLS

Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATIONS, LICENSES, REGISTRATIONS Valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and taste or smell. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close, distant and color vision, depth perception, peripheral vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the incumbent may be exposed to outdoor weather conditions and works near moving mechanical parts.

The noise level in the work environment is usually quiet to loud.

Employee is required to work as a member of the information technology team.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required by their Supervisor.

* Safety sensitive position includes, but is not limited to, any job, assignment, rank or title where any of the following apply:

Subject to drug and alcohol testing or restrictions promulgated by the U.S. Dept. of Transportation; involves carrying, repairing, transporting or keeping of firearms or ammunition; includes performing any medical or life-saving procedures, or responsibility for procuring, storing, transporting, dispensing or administering any drugs or medical supplies or equipment; involves working with confidential information, documents or material pertaining to criminal investigations; procuring, storing, transporting or otherwise working with hazardous or flammable materials, controlled substances, food or electricity; involves operating, repairing, maintaining or driving heavy equipment, machinery, aircraft, motorized watercraft or motor vehicles, or working in close proximity thereto; a momentary lapse of attention may result in grave and immediate danger to the public, self or fellow employees; requires engaging in any other activity in which the employee is responsible for his or her own or other people's safety.

*Weather Essential position includes employees are declared to be all sworn police officers, all sworn firefighters, dispatchers, emergency road crew employees in the Street Department, and electrical personnel in the Electric Department.

*Civil and Professionalism- The City of Siloam Springs is a team-based service organization. Maintenance of good internal morale is essential to the City's success. An employee is required to maintain professional and ethical behavior and act with integrity in all matters. The City of Siloam is committed to providing a work environment that is free from bullying, harassment, intimidation, abusive language, gossip, employees spreading discontent or exhibiting any behavior that is disruptive to the workplace and contrary to the City's mission.

*Regular Attendance- Punctual and regular attendance is an essential responsibility of each employee at the City of Siloam Springs. Employees are expected to report to work as scheduled, on time and prepared to start working. Employees also are expected to remain at work for their entire work schedule. Late arrival, early departure, or other absences from scheduled hours, that are not pre-approved or are excessive are disruptive and are to be avoided.