General Description

The Recreation Services Specialist serves as the primary customer service representative at the Rogers Activity Center front desk and/or fitness center desk. This position provides direct support to guests, members, and program participants by delivering exceptional customer service, assisting with registrations and memberships, monitoring facility access, and supporting daily facility operations. This position is often the first point of contact for the public and plays a key role in supporting youth and adult sports registrations, fitness center memberships, and general recreation programming services. The Recreation Services Specialist helps ensure a welcoming, safe, and inclusive environment for all visitors and serves as an initial responder in emergency situations until emergency medical personnel arrive. The position may be Full-time or Part-time.

Essential Duties and Responsibilities

Provide exceptional customer service to guests, members, and program. Serve as the primary point of contact for visitors entering the recreation center. Answer phones and respond to public inquiries regarding programs, memberships, facility usage, schedules, special events and general Parks and Recreation information. Maintain working knowledge of daily and weekly facility schedules, programs, and activities. Support a welcoming and inclusive environment that reflects the department’s commitment to community engagement and service excellence.

Assist customers with registrations for youth and adult sports programs, camps, classes, and special events. Support fitness center membership sales, renewals, and account updates. Utilize recreation management software to register participants, maintain membership records, update customer accounts, and generate receipts. Support special events, programs, and community activities as needed.

Process payments including cash, credit cards, and electronic transactions. Balance assigned cash drawers and reconcile daily transactions in accordance with municipal financial procedures. Follow established financial controls and audit standards related to point-of-sale operations

Monitor front desk and fitness desk activity to ensure safe and appropriate facility use. Check out and receive facility equipment as needed. Report facility concerns, maintenance needs, or safety issues to supervisors. Assist with opening and closing procedures and maintain clean and organized spaces within the facility.

Maintain awareness of activities within assigned areas to promote a safe environment. Monitor participant behavior and enforce facility policies and procedures in a professional and consistent manner. Monitor general fitness floor activity for safety and policy compliance.

Serve as an initial responder in emergencies until EMT or emergency personnel arrive. Obtain and maintain CPR/AED certification. Follow departmental safety procedures and incident reporting protocols.

Perform other duties as assigned to support the department

Fiscal Responsibilities

Annual budget total value: 0

Funds, facilities & equipment total value: 500

Supervisory Responsibilities

How many non-supervisory employees are directly supervised by this position? 0

How many supervisors report to this position? 0

How many employees, in total, report to the other supervisors? 0

What departments (if any) are supervised by this position? 0

• Responsibilities For Work Of Others: No supervision.
• Responsibility For Funds, Equipment, Property, Etc.: OCCASIONALLY responsible for organization's property where carelessness, error, or misappropriation would result in MODERATE damage or MODERATE monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

Education And Experience

• Education: High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
• Experience General: 12 to 18 months related experience and/or training.
• Experience Management: Not Required

Work Skills

• Analytical Ability/ Problem Solving: MODERATELY STRUCTURED. Fairly broad activities using moderately structured procedures with only generally guided supervision. Interpolation of learned things in somewhat varied situations.
• Planning: LIMITED RESPONSIBILITY with regard to GENERAL ASSIGNMENTS in planning time, method, manner, and/or sequence of performance of own work operations.
• Decision Making: Performs work operations which permit frequent opportunity for decision-making of MINOR IMPORTANCE and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of OTHER EMPLOYEES and/or CLIENTELE to a SLIGHT DEGREE.
• Supervision Received: Under GENERAL SUPERVISION where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor.
• Accuracy: Probable errors of INTERNAL and EXTERNAL scope would have a MODERATE effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to requirements of the job.
• Communication Skills: Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.
• Critical Thinking Skills: Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
• Mental Demand: MODERATE MENTAL DEMAND. Operations requiring ALMOST CONTINUOUS ATTENTION, but work is sufficiently repetitive that a HABIT CYCLE IS FORMED; operations REQUIRING INTERMITTENT DIRECTED THINKING to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

Accountabilities

• Freedom To Act: GENERALLY CONTROLLED. General processes covered by established policies and standards with supervisory oversight.
• Annual Monetary Impact: NONE: Job does not create any dollar monetary impact for the organization.
• Impact Of Job On End Results: MODEST IMPACT. Job has some impact on the organization's end results, but still from an indirect level. Provides assistance and support services that facilitates decision making by others.

Certificates, Licenses, Registrations

Required

Preferred: Proficient in clerical skills, computer skills, word processing, and public relations skills. Excellent Customer Service skills

Contacts With Public and Employees

• Contacts With Employees: Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
• Contacts With Public: Regular contacts with patrons where the contacts are initiated by the employee. Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Contacts of considerable importance and of such nature, that failure to exercise proper judgment may result in important tangible or intangible losses to the organization.

Machines, Equipment & Computers

• Use Of Machines, Equipment And/Or Computers: Regular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, etc.)

Software Skills Required

Software Ability

• 10-Key: Basic
• Accounting: None
• Alphanumeric Data Entry: Basic
• Contact Management: Basic
• Database: None
• Enterprise Resource Planning: None
• Human Resources Systems: None
• Payroll Systems: None
• Presentation/PowerPoint: None
• Programming Languages: None
• Spreadsheet: Basic
• Word Processing/Typing: Basic

Work Environment

How much exposure to the following environmental conditions does this position require? Show the amount of time by checking the appropriate boxes below.

• Work near moving mechanical parts (spinning shafts, engines, lifts, etc.): Never
• Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.): Never
• Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.): Never
• Toxic or caustic chemicals (including potential for chemical spills, etc.): Never
• Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather): Occasionally
• Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.): Never
• Extreme cold (not weather-related, such as freezer, cold storage, etc.): Never
• Extreme heat (not weather-related, such as furnace, kitchen, ovens, etc. where temperature is regularly above 100 degrees F): Never
• Risk of electrical shock (live electrical wires, equipment that retains power after shutoff): Never
• Work with explosives (TNT, dynamite, nitroglycerine, or other related explosives): Never
• Risk of radiation (x-ray equipment, nuclear radiation, electromagnetic radiation, etc.): Never
• Vibration (jackhammer, soil compactor, equipment that creates high vibration, etc.): Never
• Indicate the level of noise that is typical for the work environment for this position by checking the appropriate box below.: Moderate (business office with computers/printers, light traffic, etc.)
• Working Conditions: Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

Physical Demands

Physical Activities

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Use hands to finger, handle, or feel: Occasionally
• Reach with hands and arms: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crouch, or crawl: Occasionally
• Talk or hear: Frequently
• Taste or smell: Never

Weight Lifted

• Up to 10 pounds: Frequently
• Up to 25 pounds: Occasionally
• Up to 50 pounds: Occasionally
• Up to 100 pounds: Never
• More than 100 pounds: Never

Vision requirements

• Close vision (use of a computer, equipment, or any other work duties that require clear vision within two feet or less).
• Ability to adjust focus (work duties that require the ability to adjust the eye to bring an object into sharp focus at various distances or focal lengths).
• Physical Demand: SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information