SENIOR UTILITY BILLING COORDINATOR *INTERNAL ONLY* 2025-02809
City of Fayetteville
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See open jobs at City of Fayetteville.See open jobs similar to "SENIOR UTILITY BILLING COORDINATOR *INTERNAL ONLY* 2025-02809" Northwest Arkansas.Fayetteville, AR, USA
Posted on May 1, 2025
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The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.
Essential Job Duties
- Essential Job DutiesESSENTIAL DUTIES AND RESPONSIBILITIES: Note: All City of Fayetteville positions require employees to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Other essential duties of this position include the following:
1. Work collaboratively with other Senior Staff and supervisors to develop and maintain billing policies and procedures to ensure an efficient and effective customer service workflow.
2. Enter and correct Hi-lo meter reports with information obtained from Meter Operations.
3. Ensure work orders are processed correctly and sent to Meter Operations in a timely and efficient manner. Review work orders returned from Meter Operations to ensure accuracy. Maintain and continue working to improve the efficiency of the work order system, fine tuning it as necessary.
4. Process impact fees and set up new utility accounts. Review residential and commercial permit files to determine construction percentage of completion and workflow status for a property.
5. Use utility maps to respond to requests for location of properties, water meters, and utility lines.
6. Exercise good judgment when utilizing the position’s authority and discretion to turn water service on and off.
7. Interview water customers who are subject to disconnect for non-payment either by telephone or in person and determine if they qualify for an extension and payment plan. Set up extensions and payment plans for qualifying customers.
8. Run, review, and interpret complicated billing and consumption reports, account transaction detail reports, utility usage data statistics, and payment orientation and detail reports.
9. Enter, process, and update all final bills, obtaining information from work orders sent to Meter Operations. Ensure all information and meter reads are correct before bills are updated.
10. Dispatch work orders via radio to personnel in the field.
11. Process and enter new accounts in an efficient and timely manner.
12. Participate in interviewing and selecting Customer Service Coordinators.
13. Train front line customer service employees and help them with questions or problems that may occur. Coach employees to operate in a team-oriented productive work environment.
14. Run and check all preliminary billing reports for accuracy before utility billing is updated, correcting any discrepancies as needed.
15. Respond to verbal and written communication from the public, providing solutions to issues identified.
16. As needed, audit cash drawers and balance daily cash intake from internal cashiers and all outside divisions that deliver cash bags to the Division.
17. As assigned, oversee daily cashier close out, assuring cashiers have entered all transactions correctly, all key codes balance, and all credit cards have been entered correctly.
18. Receipt in monies from Police/Court and from Police/Evidence.
19. Serve as backup to provide daily oversight and audit of cashiers’ change fund, and cover cashier windows.
20. Cross-train on other Senior Staff and supervisory positions, train other Senior Staff on Utility Billing and cover other positions as needed.
21. Troubleshoot employees’ difficulties and provide solutions to the issues identified.
22. Calculate, update and print utility bills.
23. Enter customer’s bank draft information to enable customers to pay utility bills by bank draft.
24. Collect and process bad debt accounts. Provide bad debt information to third party collection agency and coordinate payment information.
25. Cover phones in the call center, take deposits, process customer disconnects, and customer transfers as needed.
26. As needed, update and run end of day cashier close out reports. Verify reports balance and provide the appropriate reports to Accounting.
STORMWATER UTILITY ASSIGNMENT ESSENTIAL DUTIES:
1. Set up stormwater fee charges on existing and new accounts.
2. Coordinate with GIS, Engineering, and IT to assist in reviewing stormwater fee billing for accuracy.
3. Assist in tracking stormwater fee credits and ensure appropriate credits are applied to utility bills.
4. Effectively present information and respond to questions from internal and external customers and the general public, in person, over the telephone, and by email. Secondary Job Duties
- Secondary Job Duties
- Secondary duties as assigned.
Minimum Qualifications
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The City of Fayetteville is an equal employment opportunity employer.
This job is no longer accepting applications
See open jobs at City of Fayetteville.See open jobs similar to "SENIOR UTILITY BILLING COORDINATOR *INTERNAL ONLY* 2025-02809" Northwest Arkansas.
