The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Note: All City of Fayetteville positions require employees to provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive. Other essential duties of this position include the following:

1. Greet and interact with residents and City employees, assist with needs and questions either in person, through email or over the phone. Resolve a wide variety of situations that arise, either by researching and/or answering questions personally or forwarding to appropriate person.

2. Initiate proactive investigations into short-term rental violations and accept and verify short-term rental complaints.

3. Provide information on short-term rental regulations.

4. Monitor and track existing compliant and noncompliant short-term rental properties.

5. Establish, track, and post short-term rental data.

6. Research and respond to difficult customer problems and complaints. Provide solutions to identified issues to senior staff members.

7. Assist with short-term rental business license acceptance, processing, and issuance of including fielding questions from current or prospective operators.

8. Have a thorough understanding of the short-term permitting and licensing processes and be able to convey this information effectively to customers.

9. Perform other duties as assigned.

1. Secondary duties as assigned.

1. High school diploma or GED and two years of related experience.
2. Must successfully pass criminal background check, including but not limited to convictions, guilty pleas, or no contest pleas to violent offenses, theft offenses and any offense under A.C.A. 21-15-103 and A.C.A. 21-15-111.
3. Effectively communicate with others orally and in writing.
4. Possess the ability to read and develop a working knowledge of applicable ordinances and zoning regulations.
5. Requires the use of tact, initiative, and independent judgment in dealing with difficult citizen complaints, requests for assistance, information, or services to the public.
6. Must be proficient in the use of a computer and related software programs such as word processing and spreadsheet applications. Must be able to become proficient in the use of other software programs such as municipal permitting software. Must be able to effectively operate standard office equipment.
7. Ability to work with mathematical concepts such as addition, subtraction, multiplication, and division. Ability to calculate percentages, rates, and ratios.
8. Must possess the ability to work effectively in a front desk environment that includes regularly receiving walk-in traffic and phone calls. The noise level in the working environment is frequently elevated due to group discussions taking place in the general area.
9. While performing the functions of this job, the employee is regularly required to communicate effectively. The employee regularly is required to move within the department, sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required to accomplish computer and office work. While performing the functions of this job the employee is occasionally exposed to outside weather conditions.

The City of Fayetteville is an equal employment opportunity employer.

Full Time, 40 or more hours per week, non uniformed employee. Eligible for all City benefits offered to full time non uniformed employees and all full time City accruals of paid leave.

Please click this link for more details on City employee benefits:

www.fayetteville-ar.gov/654/Employee-Benefits-Information

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