JOB SUMMARY

Permit Clerk is an entry-level position responsible for issuing permits, scheduling and posting inspections. The position issues building, electrical, mechanical and plumbing permits on a daily basis. Has daily contact with the public and responds to request or inquiries regarding permits. May receive phone calls and determine the nature of the business and direct phone calls or visitors to appropriate destination.

Work is performed under the general direction of the Deputy Building Inspector/Clerk.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.

• Provide information at the counter, by telephone and through correspondence in response to relatively routine questions regarding building ordinances and codes, building permit application process and procedures.

• Answers telephone and gives specific and general information in response to public inquiries; handles requests for service, complaints and other public contact work.

• Assists the public in completing building permit applications and other necessary forms.

• Maintain and establish effective working relationships with coworkers, engineers, architects, property owners, developers, and contractors in order to confer with them on permit requirements.

• Deals courteously and diplomatically with the general public.

• In-take and data entry for residential and commercial permit applications in BSA Software.

• Review building permit applications for completeness.

• Issue building, electrical, mechanical and plumbing permits daily.

• Determines, collects and processes fees for permits and other review and regulatory services.

• Accepts construction plans and plan documents for permit processing and accurately calculates fees for building, plumbing, mechanical and electrical permits.

• Issues permits after they have received the appropriate required interdepartmental review.

• Verifies that valid contractor’s license and insurance is current and active.

• Helps maintain a variety of records and run reports.

• Sorts and routes permit application packages

• Provide high quality, professional customer services that is effective and efficient.

• Perform technical and complex tasks of the department including providing professional permit services to customers.

• Assist the Building Officials/Inspectors.

• Learn job-related material through on-the-job training. Offsite training may be required.

• Participate in training programs to expand knowledge and skills necessary to position including classroom and on-the-job training.

• Work in a team-based environment to achieve common goals.

It is the discretion of management to waive any promotion requirement(s) that are deemed unnecessary based on the individual's specific skill set. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent and/or one (1) years related experience to permit processing and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to comprehend general construction terminology. MATHEMATICAL SKILLS Basic applied mathematics and simple accounting procedures. Principles and techniques of problem solving and conflict-resolution. Computer software applications and database management. Modern office procedures and practices including correct punctuation, spelling, grammatical usage, filing, indexing and cross-referencing methods. Operation of standard office machines, including calculators, computers, copiers, and fax machines. REASONING ABILITY Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS • Arkansas Driver’s License • High degree of proficiency working with computers and software.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. HEALTH BENEFITS The City of Centerton is proud to offer a comprehensive benefits package to eligible, full-time employees. Equal Opportunity Employer. The City of Centerton is committed to providing equal opportunity without regard to race, color, religion, sex, age, national origin, marital status, veteran status, political status, disability status, or genetic information, as required by all federal and state laws. The City's commitment extends to all employment related decisions, terms and conditions of employment (including job opportunities), promotions, pay and benefits