Safety/Security Status: Safety Sensitive

SUMMARY Direct, manage, supervise and coordinate the activities of Administration or Operations within the Fire Department. This includes supervising day-to-day activities and operations, developing and reviewing policies and procedures, ongoing strategic planning and visioning, coordinating assigned activities with other divisions, departments and outside agencies, and providing highly responsible and complex administrative support for the Fire Chief. Also, in the absence of the Fire Chief, serves as the City’s Emergency Management Coordinator. Performs these duties either directly or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage the day-to-day operation of the Fire Department through subordinate managers and supervisors. Administer and implement Department standards and policies. Interact with community and governmental agencies. Maintain effective public relations with all agencies that you interact with. Foster and initiate high standards of performance, training, and ethics of subordinates.

Review personnel actions including investigating serious personnel matters, coordinating with Human Resources with respect to disciplinary actions and recommending personnel actions to the Fire Chief. Also, including assigning and coordinating light duty personnel assignments for those that may be eligible for light duty.

Participate in departmental administration by assisting in the development of department goals, strategic and operational plans, budget, administrative policies and operational procedures. Develop and implement internal and external customer service improvements and programs.

Coordinate communications with other divisions in the Department and the City. Participate on City committees or groups as a representative of the Fire Department.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures. Recommend within departmental policy, appropriate service and staffing levels.

Plan, direct, coordinate, and review the work plan for assigned staff. Assign work activities, projects and programs; review and evaluate work results, methods, and procedures; meet with staff to identify and resolve problems.

Oversee and manage the development and administration of your respective budget.

Serve as the liaison with other areas of the Department, departments in the City, outside agencies and service providers including negotiating and resolving sensitive or controversial issues.

Prepare and make presentations to City Council, City Administration, and community groups to include preparing and presenting staff reports or other correspondence as required.

Conduct a variety of organizational reviews in order to recommend modifications to assigned programs, policies and procedures as appropriate.

Respond to and resolve difficult and sensitive citizen inquiries and complaints.

Respond to major emergencies and assist command or assume command if necessary.

Serve as Fire Chief as assigned.

Performs other duties as required.

When assigned as the Deputy Chief of Operations:

Oversee the Department's emergency response operations and guidelines while maintaining consistent application of policies and procedures among the various shifts.

Represent, directly or through a subordinate, as the Fire Department representative for policies and procedures for our Emergency Communications Center (Dispatch).

Oversee records management for fire, Haz-Mat, and technical rescue incident reporting.

Oversee the Fire Department's share of the city's Emergency Radio System.

When assigned as the Deputy Chief of Administration:

Oversee the operations and maintenance of fire department and other city emergency-oriented facilities (i.e., tornado sirens, etc.), and fire department vehicles.

Oversee the Department's emergency medical service and programs. Assure compliance with local, state and federal regulations. Work in partnership with our part-time Medical Director to provide the best emergency medical service that can be provided to the citizens of Bentonville. Work with EMS billing provider to assure as high a collection rate for billings as possible. Monitor and facilitate solutions on billing or customer complaints.

Provide management oversight of departmental recruiting, testing, and hiring programs.

Oversee records management for EMS incident reporting, and Arkansas Department of Health, DEA, etc.

Oversee EMS equipment allocation, ordering, accountability, and maintenance.

Be the lead contact for the City and Department for medical aspect of exposure control.

Provide management oversight of required yearly equipment testing and maintenance.

SUPERVISORY RESPONSIBILITIES Manages all aspects of departmental and fire operations including supervising all fire officers and firefighters in the Fire Department. They are responsible for the overall direction, coordination, and evaluation of the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and hiring employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE Bachelor's degree (B. A.) from four-year college or university and 15+ years of firefighting and fire management experience, or an equivalent combination of education and experience. Experience MUST be progressively more challenging. MUST have at least 2 years of progressive supervising and personnel management experience at the level of Battalion or Division Chief, or higher.

LANGUAGE SKILLS Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS

• State EMT(B) Certification or State EMT(P) Certification
• Valid Drivers License

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; and explosives. The noise level in the work environment is usually moderate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.