This position will work a Monday-Friday 8-4:30 schedule, and may occasionally require after hours assistance for Volunteer events.

Required Experience: Three years of related experience required and at least 1 year previous management experience or equivalent combination. Previous experience in volunteer coordination and knowledge of the hospice philosophy and concepts of care is preferred. Requires strong interpersonal and presentation skills, experience in public speaking or conducting training classes, excellent organizational skills, ability to build warm, empathetic relationships with volunteers and staff, flexibility, and willingness to work with a team; ability to set goals and achieve them through coordination of many individuals and activities; strong computer skills and knowledge of standard office procedures; good problem solving ability; high level of community visibility, good listening skills and a warm, people-oriented personality.

GENERAL DESCRIPTION: The Volunteer Coordinator will support coordination efforts s responsible for developing, implementing, and managing the hospice volunteer program to support patients, families, and staff. This role recruits, trains, schedules, and supervises volunteers, ensuring they are well-prepared and supported in providing compassionate care and companionship. The Volunteer Coordinator also maintains compliance with hospice regulations, documents volunteer activities, and collaborates with the interdisciplinary team to integrate volunteers into the overall care plan. Strong communication, organizational, and interpersonal skills are essential, along with a commitment to the hospice philosophy of dignity, comfort, and respect at the end of life.

SPECIFIC DUTIES AND POSITION REQUIREMENTS

1. Volunteer Information Systems & Data Integrity including maintenance of up-to-date volunteer data in electronic health record systems and paper files.
2. Track volunteer service hours, assignments, credentialing, and status changes in real time.
3. Volunteer Onboarding & Credentialing including assistance with facilitating the full onboarding process including applications, screenings, orientation, and required documentation. Provide clear communication and support to new volunteers throughout onboarding.
4. Volunteer Communication & Relationship Support and serve as the primary point of contact for volunteers, promoting engagement and retention. Provide timely updates, feedback, and assistance to ensure confidence in their roles. Identify volunteer interests and strengths to support meaningful placement and contribution.
5. Training Coordination & Education Support by managing logistics for volunteer education, including scheduling, communication, materials, and rosters. Assist with the delivery of training content and support presenters. Track completion of required initial and ongoing education elements.
6. CMS Documentation & Program Compliance including assistance with maintaining required documentation for volunteer recruitment, retention, and education. Follow departmental procedures to ensure accuracy and compliance in all regulated records. Support continuous improvement in volunteer documentation workflows.
7. Volunteer Placement, Scheduling & IDT Collaboration. Manage volunteer service requests to ensure timely placement that meets patient, family, and organizational needs. Build strong, collaborative relationships with interdisciplinary team members to incorporate volunteers effectively into patient care planning and support. Monitor volunteer performance and follow up on issues affecting patient or family care. Participate in after-hours coordination as needed to ensure continuity of volunteer support.
8. Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public.
9. Represents Circle of Life to the community in a positive manner.
10. Demonstrates flexibility, versatility and a positive attitude in integrating additional duties.
11. Performs other duties as assigned.