Onsite position with working hours of Monday-Friday 8-4:30.

Position Description: Assist and coordinate clinical initiatives for Patient Support Services (PSS). Provides support and establishes framework for training new staff, EMR learning, cross functional projects, and any other initiatives related to clinical excellence.

Minimum Qualifications: Minimum 2 years of experience in hospice or related field. Able to create workflows and implement processes. Knowledge of a variety of databases and able to teach to their functionality. Able to work collaboratively with other departments and consider their operations when implementing change.

SPECIFIC DUTIES AND POSITION REQUIREMENTS

1. Responsible for developing and executing EMR training, acting as a subject matter expect (SME) for all teams within PSS. This includes utilization, best practices, standards, functionality, etc.
2. Coordinate new hire training calendars including assigning preceptor(s) for field training, setting schedule for shadowing other disciplines, collaborating with Educator to schedule Meaningful Visit training & re-training, etc.
3. Oversees daily/weekly scheduling of employees within the department of PSS, including on-call.
4. Works with community partners and Educator to coordinate continuing education opportunities and ensure training books and materials are current and relevant to PSS needs, communicating changes to preceptors as needed.
5. Serves as an ongoing coach for preceptors.
6. Provides quality analysis of current services through chart audits, reports, and knowledge of best practices.
7. Develops training materials and follow-up for quality assurance on policy, process, and practice changes.
8. Collaborates with Director of Patient Support Services to ensure oversight of all bereavement services and tasks.
9. Serves as backup for payroll tasks related to management of timekeeping, mileage, etc.
10. Makes recommendations on staffing needs, employee hires, transfers, and similar actions.
11. Maintains collaborative relationships with other departments – notably business development, billing, IP/OP clinical services – to ensure the ongoing delivery of quality care.
12. Represents Circle of Life and actively participates in community events.
13. Demonstrates compassion, empathy, and patience when interacting with patients, families, co-workers, and members of the public.
14. Represents Circle of Life to the community in a positive manner.
15. Demonstrates flexibility, versatility and a positive attitude in integrating additional duties.
16. Performs other duties as assigned.