Summary:

The Dispatch Supervisor is an advanced level emergency Telecommunications professional with the ability and desire to lead others positively. The Dispatch Supervisor is charged with oversight of daily operations within the Benton County Office of Emergency Communications and is responsible for supervising all employees on his/her assigned shift. These responsibilities include, but are not limited to, daily direction and supervision of subordinate staff, including assigning and delegating work projects, ensuring proper staffing levels are maintained, and performance management, including evaluating work performance, coaching, mentoring, and/or implementing corrective action for performance and conduct issues. They will openly communicate with other Dispatch Supervisors, Deputy Directors, and the Director. They will work under the direct supervision of the Deputy Director of Operations.

Education and/or Experience:

• Must have a minimum background of two(2) years emergency communications experience
• Public service-related experience preferred.
• A formal education equivalent to a high school diploma or GED is required.
• Knowledge and understanding of law enforcement, fire, medical, emergency management and response procedures, and the geography of Benton County preferred.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty. Individuals must be flexible to work weekends, holidays, and all shifts. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:

• Operations, services, and activities of a public safety communications and dispatch center.
• Operational characteristics of modern public safety communications equipment, including computer-aided dispatch systems and multi-channel radio systems.
• Law enforcement and emergency service procedures for responding to and handling reported incidents and emergencies.
• Techniques of questioning for both emergency and non-emergency calls.
• Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
• Functions of Benton County and Municipal public safety departments.
• Geographic features and locations within Benton County and surrounding areas.
• English usage, spelling, grammar, and punctuation.
• Modern office procedures, methods, and computer equipment.
• Pertinent federal, state, and local laws, codes, and regulations.
• Methods and techniques of telephone etiquette.
• Methods and techniques of conflict resolution.
• Principles and procedures of record keeping.

Ability to:

• Manage people with accuracy, settle differences, handle grievances, and counsel employees.
• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Effectively communicate and elicit information from upset and irate callers.
• Speak clearly and concisely in an understandable voice via radio, telephone, and in person.
• Hear and distinguish radio voice traffic within normal levels and over background noise.
• Make independent decisions that affect the safety of public safety personnel, citizens, and property, such as those involved in determining the urgency of requests received and the appropriate action to take.
• Dispatch public safety units, supplemental agencies, and resources quickly and effectively.
• Perform multiple tasks simultaneously.
• Operate various telecommunications receiving and transmitting equipment, including radio transmitting communication equipment, teletype equipment, and computer equipment.
• Operate specialized public safety computer systems and applications.
• Read and interpret maps and other navigational resources and give directions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Understand and follow oral and written instructions.
• Maintain composure, alertness, and concentration while working for extended periods of time.
• Compile, maintain, process, and prepare a variety of records and reports.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Employee Benefits Overview:

Benefits are an important part of the overall compensation package. We are pleased to offer a comprehensive array of valuable benefits.