SUMMARY: The Juvenile Officer Supervisor (JOS) serves directly under the Chief Probation Officer and is responsible for the daily supervision and training of the Juvenile Officers (Probation and Intake). The Supervisor will continually work with the Juvenile Officers to enhance their capability to effectively utilize their training, knowledge, and judgment to analyze situations and make major subjective critical decisions related to the needs of the juvenile and family with minimum supervision. The JOS must be a positive leader in the department and be able to guide and inspire others to share the goals and philosophy of the office. Additionally, the supervisor may carry a minimum caseload and perform all the duties as set forth in the Juvenile Probation Officer or Juvenile Intake Officer Job Description.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. On call 24/7/365 for staff support, staff shortage, and organizational management; this includes weekends and during the night. Officers must respond to situations immediately and independently. They must subjectively determine the proper course of action, which often includes out-of- home placement of the juvenile. If needed, the Juvenile Officer Supervisor must be available to counsel and/or guide the officers to ensure that all policies and procedures are properly followed.

2. Maintain confidentiality pursuant to AR Code Annotated 9-27-309.

3. Interpret and abide by the Juvenile Code and other state and federal laws.

4. Supervise Juvenile Officers and team leads in such a manner that promotes independent decision making and problem-solving skills.

5. Responsible for the training protocol, modules, or curriculum with the team leads of new officers in the department. The training will include, but not limited to, departmental policies and procedures and state and federal laws pertaining to the Juvenile Probation Officer and Juvenile Intake Officer job description.

6. Conduct staff meetings, monitor timecards, monitor annual and sick leave accruals, conduct yearly evaluations and mediate personnel conflicts.

7. Monitor caseloads to ensure compliance with the Juvenile Code and office policy. Monitoring of caseloads will include auditing case files, data entry, creating and reviewing various reports related to the supervision of juveniles on a regular basis. JOS ensures that the cases are adequately distributed between the officers. When all caseloads are above the maximum requirement, the JOS will handle the overflow of cases on a temporary basis.

8. Serve as a back-up to other JOS during their absence or during a transition period of hiring new personnel, ensuring the absent officer’s caseload is covered.

9. The JOS may carry a caseload.

10. Keep Chief Probation Officer apprised of any progress or regress within their team.

11. Assist the Chief Probation Officer in the hiring of new employees.

12. Assist the Chief Probation Officer in developing office procedures and policies incompliance with the Juvenile Code to correlate with the goals and philosophy of the Juvenile Probation Office.

13. Assist the Chief Probation Officer in developing and maintaining current job descriptions.

14. Assist the Chief Probation Officer with data regarding programing and other areas of interest. Ensure all programing offered by the juvenile court is scheduled and covered in the absence of scheduled staff.

15. Assist the Chief Probation Officer with JDAI duties and quarterly meetings by being present at these meetings to take minutes and bring in information for the board and to lead sub-committees throughout the county.

16. Other duties as assigned.

QUALIFICATION REQUIREMENTS:

The Juvenile Officer Supervisor:

• Must be able to effectively train, evaluate, and make recommendations for additional training needs for new Officers. In addition, to these skills the incumbent must serve in the capacity of Juvenile Officer and meet all the qualification requirements.

• Must make decisions without emotions which interfere with fair judgement of staff, youth, families, schools, and community providers.

• Must possess a Juvenile Officer Certification or become certified within one year of hire.

• Must be able to display productive leadership ability.

• Must have a valid Driver’s License and insurance.

EDUCATION and/or EXPERIENCE:

• 4-year Bachelor’s Degree from an accredited college or university in a humanities degree program or 4-year Bachelor’s Degree in a non-humanities program with a minimum of 2 years of experience in a related field or a Master’s Degree or Doctorate.

WORKING RELATIONSHIPS:

• Must maintain healthy and productive working relationships with other departments and organizations, key stakeholders and staff.

OTHER SKILLS and ABILITIES:

• Staff must possess strong computer and technology skills and flexible schedules to meet the needs of the organization and population served.

Knowledge of:

• The juvenile code.

• Data, Case Management systems, and personnel systems.

• Data interpretation.

• Mental Health symptoms and services.

• Substance Abuse symptoms and services.

• Criminogenic Risk Assessments and report writing.

• Routine software programing.

Ability to:

• Resolve conflict between parties.

• Articulate clear expectations to supervised staff.

• Solve problems quickly and effectively without harm to self, others, and the organization.

• Maintain sound judgement.

• Communicate effectively with department heads and elected officials.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Required to maintain a Juvenile Officer Certification from the Administrative Office of the Courts and 12 hours of continuing education credit per calendar year.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Level III Arkansas Crime Information Center (ACIC).

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk or hear, use hand to finger, handle or feel, reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

• The work environments consist of office, field, and home. The Juvenile Officer Supervisor is required to work within the structured office setting, remote access, other structural settings such as resource centers, police departments, and schools. The JOS may be required to make home visits often visiting undesirable environments.

• The hours of operation are dependent on the needs of the families or local organizations.

• Each environment shall be contingent upon the needs of the families, the probation office, and outside organizations.

EMPLOYEE BENEFITS OVERVIEW:

Benefits are an important part of the overall compensation package. We are pleased to offer a comprehensive array of valuable benefits.

County Paid Insurance Benefits Employee Medical Basic life and ADD Insurance Long‑term disability insurance Access to voluntary benefits, including: Medical (Spouse/Children) Dental, and Vision coverage Supplemental life insurance Short‑term disability Critical Illness coverage Accident insurance Hospital indemnity plans View the Benefits Guide for more information	Retirement & Financial Security Participation in the Arkansas Public Employees Retirement System (APERS) pension program Voluntary Nationwide Deferred Compensation 457(b) Retirement plan
	Time Off & Work–Life Balance 11 Paid Holidays annually Paid Sick Leave (up to 12 working days per year) Paid Vacation Leave (up to 10 working days per year) Paid Personal Day annually