Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Location: 6300 Nall Ave, Mission, KS.

Summary:

SUMMARY: Under the minimal direction of the assigned manager, the Business Banking Manager’s primary accountabilities are to manage the sales process using CFB4 principles and ensure micro and small business banking sales and service goals are achieved. In addition, the incumbent provides recommendations for policy decisions, product development, facilitates meetings and/or delivery of training materials. The Business Banking Manager leads a team that utilizes the bank’s available assets to maximize the generation of revenue, profits, deposits, plus other cross-selling opportunities. The incumbent must also protect the bank by providing continual supervision of the loans under his/her accountability. The Business Banking Manager is an active participant in civic and public relations activities that provides new business for the bank and further development of relationships with existing customers. The incumbent is active in marketing all bank loan programs and monitors existing accounts to ensure each account is properly serviced.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Using CFB4 principles, lead a team of associates to attract micro and small business banking customers to Arvest products and services and ensure that current micro and small business banking customers receive exceptional customer service.
2. Provide effective implementation of and conformance to the lending policies of the bank, thus attaining the following objectives and goals through the generation of loans and credits to existing and new commercial /small business customers
   1. Maximize the bank’s revenues and profits.
   2. Through cross selling, generate the sales of other financial services.
   3. Minimize loan and credit losses; maintain same within a targeted level.
   4. Contribute to the expansion of the bank’s deposits.
3. Work with the Branch Managers and frontline staff to assist and educate on Business Banking related topics.
4. Set goals, track progress, measure and communicate organizational results.Identify sales trends, needs and develop solutions.
5. Find niche market networking opportunities for associates to participate in.
6. Respond to and resolve customer complaints and/or questions.Recommend and implement procedures to improve quality service to customers.
7. Coordinates the delivery of small business loans with Small Business Underwriting and local credit departments. Coordinate with local bank marketing teams to align sales and marketing initiatives.
8. Attend various officer meetings, peer group sessions, seminars, training programs, schools, etc.
9. Keep abreast of current and new regulations.
10. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Cross-sell other services of the bank.
• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
• Foster and promote the proper bank image at all times.
• Maintain involvement in community affairs to foster and promote the proper bank image at all times.

SUPERVISORY RESPONSIBILITIES:

Directly supervise 2 or more associates as assigned by the Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest’s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank’s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s Degree or equivalent work experience required.
• 5 years previous experience in business development and/or lending required.
• A working knowledge of small business banking regulations and economic development in the community required.
• Completion of CFB 4 training within 6 months required.
• Knowledge of lending functions preferred.
• Previous supervisory experience preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to occasionally work outside of normal business hours.
• Must be able to move from department, division, or bank to department, division, or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

The associate must be able to travel occasionally by themselves within the US, including overnight, and via automobile and air.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 16

Pay Range: $74370 - $92965 per year