Position is based at the Ledger - 240 S Main Street, Bentonville, AR. Incumbent should reside within the Arvest 4 State Operational Footprint (AR, KS, MO, OK). Remote work options may be available for residents outside of the 4-state footprint upon further review during the interview process.

Position is Monday through Friday from 8 am to 5 pm with the ability to work additional hours as project needs demand.

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

The story of Arvest is one of commitment started by our founders in 1961, with an intense dedication to focusing on our customers. We will always be active and involved members of the communities we serve, and we will always work to put the needs of our customers first as we continue to fulfill our mission of People helping people find financial solutions for life.

Job Title: Senior Director of Salesforce Center of Excellence

As the Senior Director of Salesforce Center of Excellence (CoE) at Arvest, you will lead the strategic success of the Salesforce platform by promoting its use, ensuring alignment with business goals, and communicating success metrics across the organization. This role combines technical expertise, strategic vision, and leadership to drive Salesforce adoption and maximize its value. You will link business units and product delivery teams, ensuring solutions align with the capability roadmap. Key responsibilities include building and managing teams to support the platform, overseeing Salesforce investments, and defining the appropriate business and technology architecture. Additionally, you'll track performance, evaluate current and future platform capabilities, and maintain close communication with the CoE’s Working Group and Executive Leadership.

At Arvest, we value our associates and offer competitive compensation, comprehensive benefits packages, and significant opportunities for professional growth. In addition to an excellent benefits package, our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally.

Our future is driven by our associates. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired and offer a unique opportunity for you to be recognized for your results and empowered to reach your potential. We encourage you to apply if you are ready to take on this exciting challenge and grow with us.

What You’ll Do at Arvest:

● Drive the prioritization of investments across the Salesforce platform in alignment with enterprise strategy and at the direction of the CoE’s Working Group

● Serve as the organization’s Salesforce champion and promote its usage and alignment, when applicable, throughout the company.

● Establish and maintain a strategic capability roadmap for the Salesforce platform, aligned to Enterprise, Product, and IT strategy.

● Establish meaningful return on investment (ROI) and internal rate of return (IRR) metrics to measure Salesforce investments, tracking on an individual project and ongoing platform basis.

● Provide, develop, and publish best practices for Salesforce solution design, platform usage, integration, and technology architecture.

● Act as a strategic advisor on the Salesforce platform; provide advice to various business units and functional areas to ensure alignment with current and future capabilities.

● Partner with Information and Product Security to enable best practices for Salesforce platform security.

● Establish best practices for platform enablement, including CI/CD, release management, sandbox management, and usage of common objects.

● Manage vendor relations with Salesforce for Financial Services Cloud and Slack products

● Understand and comply with bank policy, laws, regulations, and Arvest's Bank Secrecy Act/Anti-Money Laundering Program, as applicable to your job duties. This includes but is not limited to completing compliance training and adhering to internal procedures and controls; reporting any known violations of compliance policy, laws, or regulations; and reporting any suspicious customer and/or account activity.

● Other duties and special projects may be assigned.

Supervisory Responsibilities:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Toolbox for Success:

● Bachelor’s Degree or equivalent related experience.

● 6 years of relevant experience; experience in the financial services industry, information technology (IT) support or development, financial support functions, or comparable support functions.

● 3 years of previous supervisory and/or management experience.

● Strong business acumen to understand and anticipate business needs and requirements.

● Experience in a broad range of areas including:

○ Demonstrated experience in developing strategic plans and/or capability roadmaps;

○ Salesforce and its capabilities or comparable experience with customer relationship and case management platforms;

○ Developing and presenting on platform and/or project return on investment; and

○ Communicating complex operational business problems with product development teams for clear understanding on outcomes.

● Salesforce Certified Administrator (SCA) or comparable experience and exposure to Agile methodology preferred.

● Relevant military experience is considered for veterans and transitioning service members

Physical Demands:

● Regular attendance is an essential function of the job.

● The associate must be able to travel occasionally by themselves within the US, possibly overnight.

● Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Grade 21

Pay Range: $190505 - $238130 per year