Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position can be located in Fort Smith, Arkansas or Tulsa, Oklahoma or at 921 West Monroe in Lowell, Arkansas.

Position is Monday through Friday 8 am to 5 pm with the flexibility to work additional hours as needed.

Summary:

AWM Regional Solutions Center Manager

Job Summary

The AWM (Arvest Wealth Management) Regional Solutions Center Manager provides high-level oversight and leadership to both the Solutions Center call centers and the hybrid Solutions Center associates located within bank branches across the Arvest footprint. This role is designed to manage associates in multiple environments, ensuring consistent service standards, training excellence, and operational efficiency. The incumbent acts as a bridge between centralized call center operations and field-based hybrid roles, facilitating career progression and providing hands-on leadership experience in the field.

Responsibilities

● Grow annual revenue and contribution margin as stated in the approved plan. Drive revenue by performing and consistently improving ongoing sales and business development activities to increase recurring and transactional fee income to the bank and meet the bank’s income objectives.

● Oversee and direct the activities of assigned Solutions Center teams, including centralized call centers and hybrid associates within local bank markets across the Arvest footprint.

● Regularly travel to various bank branches within the Arvest footprint to provide direct leadership, training, and oversight to hybrid associates.

● Plan and implement solutions center strategies that improve system performance, resolve complex operational problems, and establish high-quality customer service standards.

● Lead the training department to ensure all associates (call center and hybrid) maintain high levels of technical, operational and broad product knowledge and application.

● Prepare comprehensive performance reports by collecting and analyzing data trends across all managed channels to identify efficiencies and deficiencies.

● Supervise two or more associates. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

● Understand and comply with bank policies, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training, adhering to internal procedures and controls, reporting any known violations of compliance policies, laws, or regulations, and reporting any suspicious customer and/or account activity.

● Other duties and special projects may be assigned.

Responsibilities:

Experience

● Required: 7 years of customer service experience.

● Required: 5 years of supervisory experience.

● Proven experience building, engaging, and leading high-performance teams.

● Relevant work or equivalent IRA and annuity-related experience may be substituted for the Bachelor’s degree requirement.

● Relevant military experience is considered for veterans and transitioning service members.

Credentials

● Required: FINRA Series 7 license.

● Required: FINRA Series 63 and 65 OR Series 66 (combo exam of 63/65) licensure.

● Required: Life & Health Insurance license.

● Required: FINRA Series 24 or ability to obtain within 120 days of hire.

● Required: Additional Individual Retirement Account (IRA) certifications (i.e., Certified IRA Services Professional, Certified IRA Professional, or Certified IRA Specialist I and/or II), or ability to obtain within 120 days of hire.

Education

● Required: Bachelor’s degree

Working Conditions

● Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

● Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of regular business hours.

● This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information. It may occasionally require the individual to physically move, remain in a stationary position, and position themselves to reach for objects.

● Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.

● The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds.

● Must be able to operate a passenger vehicle and possess a current, valid driver's license.

● Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, no less than 75% of the time.

● The noise level in the work environment is typically low to moderate.

Grade 18

Pay Range: $107320 - $134150 per year