Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position is Monday through Friday from 10 am to 7 pm with the ability to work additional hours as project needs demand.

Incumbent should be located within the Arvest 4 State Footprint (AR, KS, MO, OK).

Preferred Qualifications

• AS400 / iSeries experience
• IBM BRMS experience
• iSeries Forta Robot suite experience
• iSeries Fiserv / Signature experience
• IBMi Control Language/RPG

SUMMARY: An experienced IT operations professional, implementing most standard procedures independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Monitors the performance of the operations environment and performs basic problem resolution including coordinating with vendors when needed to ensure continued availability and reliability, following established procedures.
2. Resolves recurring problems and documents appropriate procedures. Responds to system and application messages.
3. Provides preventative maintenance on technologies.
4. Performs troubleshooting, choosing from among a large number of different procedures to find a solution.
5. Participates in documenting new procedures in a clear and concise manner.May participate in the development of new or modified procedures.
6. Identifies opportunities for system improvements and escalates as appropriate.
7. Participates in developing plans for the operations environment, considering capacity, physical layout, etc. and makes recommendations to leadership.
8. Maintains compliance with relevant policies and procedures, and escalates any concerns as appropriate.
9. May participate in on-call rotations as needed.
10. May be required to perform work after hours.
11. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
• Promote professionalism at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or GED required.
• 2 years of relevant experience required.
• Bachelor’s Degree in a technical field preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
• Cooperates and works effectively with colleagues across the organization.
• Shares knowledge effectively within their team, explaining procedures to new staff members as needed.
• Forms productive relationships with internal clients by listening, clarifying and responding effectively to solve problems.
• Demonstrates good verbal and written communication skills, producing clear and concise documentation as requested.
• Coordinates resolution efforts, arranging and facilitating calls with appropriate IT support teams.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 12

**Pay Range: **$18.95 - $21.00 per hour