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WACO Closing Processor 2

Arvest Bank Group

Arvest Bank Group

Administration, Customer Service · Full-time
Rogers, AR, USA
Posted on Tuesday, July 2, 2024

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Location: 5208 W Village Parkway, Rogers, AR.

1 year title experience preferred.

Summary:

SUMMARY: A Closing Processor 2 responsibility is to process all closing files, being the lead on more complex, commercial and all 1031 exchange files with limited direction from the assigned supervisor, also working to assist closing agents as needed with closings (by working directly with customers involved in each transaction to coordinate the closing of the transaction in an accurate, timely and professional manner while ensuring that the title company and lender requirements are properly met. Under the direction of the Processing Supervisor will maintain their own pipeline, often with heavy workloads and more complex files as well as provide guidance and assistance to other closing processors as they prepare files for closing, prepare documents, disburse and balance the file and package and ship the documents if necessary, to ensure that closing deadlines are met, and close files with customers as needed for coverage.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Read and interpret documents such as, real estate contracts, title commitments, and lender instructions. After reviewing all documents, meet all title insurance underwriting guidelines, lender requirements and fulfill the terms of the real estate contract as well as making sure the closing follows all regulatory requirements and WACOs quality customer service standards.

2. Review and analyze more complex title files such as multiple parcels, business or multiple entity purchases, Trust and Estate files, bankruptcy or foreclosure files, Commercial and title requirements with more complicated clearing requirements.

3. Demonstrate the ability and willingness to work with customers in a courteous and professional manner while protecting the interests of the company, the lender(s), borrowers and sellers and vendors who are part of the transaction.

4. Proactively accept and make multiple calls daily (inbound and outbound) to provide exceptional customer service to both internal and external customers as well as accept escalated customer calls to help provide problem resolution.

5. Learn fundamental skills of sales and networking to increase customer relationships.

6. Fulfill lender/title requirements and the terms of the contract by ordering termite reports, Home Warranties, Septic inspections, Payoffs and other misc. items fromthird party vendors.

7. Work closely with lenders to balance the final closing disclosure to all party’s satisfaction and ensure it complies with all lender requirements, title requirements as well as terms of the real estate contract.

8. Establish and maintain a good working relationship with Closing Managers, other Closing Processors, Closing Agents and Title Managers and Title Agents and serve as a resource to guide them through files that have more complex title requirements or issues.

9. May mentor, train and develop new Closing Processors or Closing Assistants as needed.

10. Perform quality assurance measures such as ALTA review to double check numbers to avoid closing losses this process provides coaching opportunities to help train other Closing Processors. Assist in reviewing documents for accuracy relative to the closing transaction so that final policy can be issued without a delay.

11. Follow up with customers to obtain any missing documents needed to avoid missing closing deadlines as well as obtaining documents needed after closing to ensure clear title policy be issued.

12. Schedule requested appointments for buyers, sellers, real estate agents and lenders as well as following up with all parties if there is a delay or need to reschedule.

13. Assist the Closing Agent or Closing Manager and Title Policy Manager with post-closing issues to help avoid policy delays.

14. Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

· Support and uphold the Arvest Mission Statement.

· Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

· Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

· Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.

· Foster and promote the proper company image at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

· High School Diploma or General Education Degree (GED) required.

· 2 years previous experience as a Closing Processor, loan processor or loan assistant required.

· Microsoft Office (Word, Excel) required.

· Licensed Notary Public or ability to obtain within 90 days required.

· Associates Degree preferred.

· Previous experience working with, reviewing or validating customer documents preferred.

· Loan processor, loan assistant, financial or banking experience preferred.

· Accounting experience preferred.

· Working knowledge of lending regulations preferred.

Relevant military experience is considered for veterans and transitioning service members.

OTHER SKILLS AND ABILITIES:

· Must possess a valid driver's license and must maintain an excellent driving record

· Must be extremely accurate and have attention to detail to prevent losses to the company

· Must be able to arrive at work on time, work on site and have regular work attendance

· Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style

· Must be able to provide cordial customer service regardless of customer personality, presence or communication style

· Must be able to perform several tasks at once

· Must be able to work in a stressful atmosphere

· Must be able to rotate job tasks

· Must be able to occasionally work overtime

· Must be able to greet others cordially

· Must be able to coordinate multiple and changing priorities

· Must be able to verbally communicate with all other associates

· Must be able to operate telephone, copier and FAX machines

· Must be able to move from department to department or bank to bank to attend meetings

· Must be able to operate personal computer keyboard to create reports, schedules and other appropriate documentation

· Closing processors must be able and authorized to drive a motor vehicle to drive to the customer’s location to pick up and/or deliver closing documents when necessary, whether the customer is a lender, realtor, or builder/developer.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 12

**Pay Range: **$18.95 - $22.50 per hour

Arvest Bank Group is an equal opportunity employer.