ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

Work Shift:

Please see job description for details.

Time Type:

Full time

Department:

CC017685 Telehealth

Summary:

Monday to Friday, 8:00 a.m. to 5:00 p.m. — Hybrid


The Systems Analyst III serves as an application specialist who uses an in-depth level of knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses considerable experience and an in-depth understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes complex work assignments that are multi-disciplinary, multi-application oriented, and require new and unique approaches with a varied group of people.

Additional Information:

The Digital Health Analyst will support the strategy, implementation, and optimization of digital health programs across the system. This position is Monday through Friday and follows a hybrid work model, with regular in-person support at Arkansas Children’s Northwest (ACNW). In addition, the role includes occasional after-hours call support (approximately once every 4–6 weeks) to assist with critical digital health services. The ideal candidate will bring a clinical background (such as nursing or other patient care experience), a strong sense of initiative, and a passion for innovation in healthcare delivery. This individual will thrive in a fast-paced, collaborative environment and play a vital role in advancing digital health solutions that improve access, experience, and outcomes for patients and families across Arkansas.

Required Education:

Bachelors Degree or Equivalent Experience

Recommended Education:

Master's Degree

Required Work Experience:

Related Field - 4 years of experience

Recommended Work Experience:

IS - Direct_2 years Healthcare environment

Required Certifications:

Application Certifications specific to Assigned Roles -

Recommended Certifications:

Description

1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.

2. Provides timely and courteous end user support.

3. Acts as the second level of support for the applications assigned.

4. Assists trainers in the development of training material related to supported applications.

5. Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.

6. Analyzes and tests new functionality in releases to determine application viability and integrity.

7. Provides regular maintenance to navigators, flow sheets, and all other application components.

8. Maintains appropriate system documentation and audits.

9. Provides on-site and phone support as necessary.

10. Adheres to change control process.

11. Communicates with customers, peers, and supervisors to provide status of current projects or problems.

12. Attends meetings to support application progress and organizational goals.

13. Assists vendors and 3rd party resources with needs related to supported applications.

14. Leads meetings with subject matter experts and others, to develop and build material and support application.

15. Develops testing plans, and assists in organizing application related testing.

16. May require valid driver's license and insurance if role requires.

17. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.

18. Performs other duties as assigned.