To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job Summary

The Manager Arkansas Blue is accountable for providing the overall desired consumer experience for their Arkansas Blue welcome center(s), which are a critical distribution and service channel for all our individual products. The manager will monitor sales and service calls, provide feedback, assist with training, reinforce sales techniques, establish sales quotas and make effective decisions regarding the sales and service activities of the representatives and advocates. The Arkansas Blue Manager must possess a thorough knowledge of all individual products and have a strong focus on how to effectively promote our products, and on how to improve the sales production of the team as well as provide best in class customer service.

Requirements

EDUCATION

Bachelor’s degree in Business Administration or related field. In lieu of degree, five (5) years’ relevant exempt level experience will be considered.

LICENSING/CERTIFICATION

Licensed Life and Health Agent (must be attained within 3 months of hire).

Licensed Exchange Producer (must be attained within 3 months of hire).

EXPERIENCE

Minimum seven (7) years' experience in the insurance industry or direct sales (or any combination thereof). OR applicable Masters in related field with minimum five (5) years' experience.

Minimum two (2) years' leadership experience (role, team and/or project management).

ESSENTIAL SKILLS & ABILITIES

Oral & Written Communication

Leadership

Conflict resolution

Time management

Interpersonal

Ability to formulate and coordinate sales and service strategies.

Ability to formulate effective processes and procedures and implement continuous quality improvements.

Ability to communicate effectively.

Ability to develop and implement business plans.

Ability to comprehend industry regulations and guidelines.

Skills

Responsibilities

Administers personnel policy as it affects retail employees, planning and budgeting, maintaining EEO/Affirmative Action goals as established by the Corporate Affirmative Action Plan and company policy, assuring smooth operation of the regional office and meeting corporate performance standards as assigned. , Analyzes the Call Management System and other reports necessary to accurately monitor the performance of the representatives., Analyzes the effectiveness of local direct marketing campaigns., Completes store operational requirements by scheduling and assigning employees and maintaining the retail supplies and merchandise., Develops, implements, and maintains an effective community outreach plan., Ensures integrity of Salesforce system., Helps to plan, organize, direct and design proper controls to assure a productive sales and service team to meet divisional goals. Contributes to team effort by participating in retail store floor activity as needed. , Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to build the business., Identifies opportunities and hosting a variety of events in the Welcome Center community space., Makes customer contact and represents the company at public functions or division activities when appropriate., Manages the hiring, coaching/training, employee development and performance management of assigned team., Oversees inventory control for marketing materials, fulfillment materials and walk-in guest/gift bag materials., Resolves customer complaints and problem sales issues which cannot be adequately or effectively handled by the sales and/or service representatives., Serves as the welcome center ambassador to the community, building relationships with other community leaders (Chamber of Commerce, etc.)

Certifications

Arkansas Insurance License Life & Health - Arkansas Insurance Department

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type

Regular

ADA Requirements

2.3 General Office Worker, Semi-Active, Regional/National Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and periodically travels for work on a local, regional and/or national level by vehicle and/or air as essential functions of the job.