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Part Time- Support Specialist Customer Service I

Arkansas Blue Cross Blue Shield

Arkansas Blue Cross Blue Shield

Customer Service
Fayetteville, AR, USA
Posted on Thursday, May 25, 2023

To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here.

Arkansas Blue Cross is only seeking applicants for remote positions from the following states:

Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Workforce Scheduling


Job Summary


WORK SCHEDULE: this part-time position will be scheduled for about 20 hours per week and will be required to work at least (2) Saturdays per month.

STORE HOURS: 9AM-6PM, Monday - Saturday.

Customer Service Support Specialist answers the telephone switchboard and greets customers in a retail environment. Incumbent also assists the regional office team with administrative support function serving internal/external customers and prospective customers.


1. High school diploma or equivalent.2. One (1) year of customer service experience dealing with customers via telephone and in-person.3. Experience performing supportive functions in a customer-oriented environment.4. Proficient in general computer operations with knowledge of Microsoft Outlook, Word and Excel


Customer Service, Detail-Oriented, Greeting Customers, Highly Organized, Logical Thinking, Oral Communication, Personal Computer (PC) Software, Professional Judgment, Punctuality, Self-Starter, Strong Interpersonal Skills (Inactive), Typing Skills, Written Communication


Administrative Support: Provides administrative support, which includes but not limited to handling incoming faxes, reporting, maintaining database, member correspondences, maintaining inventory supplies and marketing material, and orderly upkeep of retail store, supply closet and hospitality area., Customer Service: Assists customers with basic inquiries and needs, such as but not limited to processing payments, taking messages, and directing calls. Logs service inquiries documenting information relevant to the contact. Schedules sales and service appointments for retail team members. Conducts initial research of service inquiries and forwards for appropriate handling., Makes deliveries to postal services. Valid driver’s license with acceptable driving record., Performs other duties as assigned.


Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type


ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.