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PTC- CBOS Program Manager and UBOS Assistant Project Manager

Apex Systems

Apex Systems

Operations
Posted on Monday, May 22, 2023

Job#: 1350719

Job Description:

The Commission is implementing a new Back Office System and a Commission Business Systems Supervisor is acting as the Project Principal and Lead Project Manager for the implementation. This position is to assist the Project Principal and Lead Project Manager in completing the project related tasks and duties assigned. The duties will be to help the Project Principal and Lead Project Manager create and update status and other reports create and update PowerPoint files and make updates to the Projects plans in MS Project and ServiceNow. This position requires the ability to work independently coordinating with vendors and system integrators involved with the project with general direction from the Project Principal and Lead Project Manager. This position will also work as the CBOS Program Manager to manage the CBOS Enhancements project and coordinate upgrades from all COTS software involved in CBOS. This is for a single candidate to fill these duties.


Description of Duties:
The selected Candidate will perform the following duties under the direction of the Project Principal and Lead Project Manager:
• Performs project management duties through the entire project lifecycle including initiating planning executing monitoring controlling and closing
• Scheduling managing and coordinating the activities of internal and/or external staff involved in multiple UBOS project deliverables of varying complexity under the direction of the UBOS Project Principal and Lead Project Manager
• Develops and maintains project plans and other documentation as required using PTC or other established project management standards procedures templates and methodologies
• Validates detailed meeting minutes notes and other required documentation
• Schedule project related meetings as requested by the Commission
• Coordinate and create the required ServiceNow tickets to onboard and offboard other contractor resources as requested by the Commission. Please note that some items require Commission Employees to create/issue requests however this position is to identify and track all related onboarding and offboarding tickets and tasks.
• Creates and keeps current project status reports assists with or leads project status meetings as needed
• Develops and maintains a productive working relationship with technology staff business owners project sponsors vendors and key clients
• Coordinates with the various vendors and system integrators involved with UBOS and assists in contract negotiations and execution as needed
• Assists with conducting lessons learned sessions during and after projects to identify recommendations for improvement
• Adheres to the PTC PMO Playbook and its referenced artifacts
• Performs the project related tasks and other duties assigned by the UBOS Project Principal and Lead Project Manager
• Supervises plans and organizes the assigned units operations and staff functions including performance management delegation of work assignments and review of work product
• Supervises leads and participates in project teams for system work efforts related to enterprise systems
• Provides daily and hourly direction and support to the IT UBOS Team
• Works with the business departments staff and determine priorities and schedules for the work to be performed
• Utilizes various software and/or technology tools to perform job duties
• Uses situational awareness to anticipate and prevent accidents
• Supervises plans and organizes the assigned units operations and staff functions including performance management delegation of work assignments and review of work product.
• Supervises leads and participates in project teams for system work efforts related to enterprise systems.
• Provide daily and hourly direction and support to the IT CBOS Team
• Work with the business departments staff and determine priorities and schedules for the work to be performed
• Determines how to best support the needs of the end user.
• Ensures the appropriate technical support is provided to end users regarding their specific systems solutions and processes.
• Troubleshoots analyzes and resolves escalated issues or concerns.
• Supervises plans leads and participates in the configuration and maintenance of enterprise systems to support end users and business processes.
• Identifies and corrects configuration issues to restore the solution and ensure proper operation.
• Identifies and supervises the coordination of system changes that will impact other business operations/areas.
• Supervises and participates in the development and maintenance of Business Process Procedures BPPs and other documentation.
• Supervises and participates in the development maintenance execution and validation of test scripts and the testing process.
• Assigns testing duties and provides oversight and direction on testing of all changes to any assigned application and technology. This is to assure each change meets the expectations of the Commission and that all testing processes are followed as directed by the Commissions IT Quality Manager or designate.
• Performs related duties as assigned


Desired Skillset:
• The ideal candidate will have 7 years of expertise in project management for projects of various sizes and subject matters including but not limited to integration contracts scope schedule cost communication vendor and risk planning and management. Proficient in the Microsoft Office 365 suite of business software including Work Excel and PowerPoint plus proficient in Microsoft Project.
• Ability to work independently to accomplish the tasks and duties assigned
• Additional beneficial skills include:
• Project Management Professional PMP Certification
• Experience with Customer Service software implementation that includes Back Office functions such as CRM General Ledger Accounts Receivable and Credit and Collections and related business processes.
• Experience with ServiceNow Experience in Idea Project and Demand modules
• Experience with Enterprise Business Solutions specifically Microsoft Dynamics and SAP projects
• Experience with ITIL / ITSM practices and methodologies


Minimum Experience:
• 5 years of software systems implementation project management experience. Equivalent combination of education and/or experience may be accepted.
• 3 years experience in application support program management
Certifications / Education in all cases
• Bachelors degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
Certifications / Education in all cases
• Bachelors degree in Information Technologies. Equivalent combination of education and/or experience may be accepted.

EEO Employer

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.