Customer Success Technician
AcreTrader
Acres is a map-based land intelligence platform designed to bring transparency to America’s largest asset–land. Using public and private market data, Acres aggregates and analyzes over 150 million parcels of land to enable users to better understand and value land with confidence. By providing access to a comprehensive and more accurate compilation of land data, comparable sales, and parcel-level insights, Acres supports fast, informed decision making. Visit Acres.com to learn more.
We are dedicated to the growth of our platform and the growth of our people. We're looking for high performers who go about their work with a sense of curiosity, responsibility, and a drive to make things better.
*Note: Acres seeks qualified candidates who are eligible to work in the United States. We are unable at this time to provide any sponsorship for work authorization.
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Key Responsibilities:
- Provide technical support and guidance to customers via email and occasionally video calls
- Assist with customer onboarding and implementation
- Document customer interactions and maintain accurate support records
- Identify, report, and document common customer issues or feature requests
- Create and update help documentation and user guides
- Collaborate with the product and data team to resolve technical issues
- Monitor customer health metrics and usage patterns
Required Qualifications:
- Strong technical aptitude and ability to learn software quickly
- Excellent written and verbal communication skills
- Experience with customer service or support
- Detail-oriented with strong problem-solving abilities
- Ability to explain technical concepts in simple terms
- Proficiency with basic troubleshooting techniques and ticketing systems
- Comfortable with remote communication tools
Preferred Qualifications:
- Experience with SaaS platforms
- Background in technical support or customer success
- Knowledge of CRM systems
- Experience with help desk software
- Understanding of API integrations
- Previous experience creating technical documentation
Schedule and Availability:
- 20-25 hours per week
- In-office at our Fayetteville, Arkansas location
- Daily availability M-F for an average of 4-5 hours per day
- Must be available during core business hours (8am - 5pm)
- Some flexibility in scheduling
What We Offer:
- Competitive hourly rate
- Flexible scheduling
- Remote work options
- Professional development opportunities
- Supportive team environment
