DESCRIPTION

-Required to work a Hybrid Schedule-

Responsible for the Customer Service functions for all assigned lines.

RESPONSIBILITIES

• Receive order issues from external parties in a professional manner.

• Resolve issues with knowledge, experience, and research, communicating with internal and external groups as needed.

• Update order in order system as necessary.

• Review dashboard for alerts on a daily (hourly) basis.

• Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.

• Escalate issues to Customer Service Specialist/Supervisor as needed (i.e. bypass order validation).

• Perform resolution procedures outlined in static help file.

• Investigate rules engine failures and determine appropriate course of action.

• Escalate all unresolved rules engine issues to Customer Service Supervisor.

• Fill out rules engine request and submit to Customer Service Supervisor.

• Maintain client/customer criteria for handling orders.

• Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.

• Responsible for filing documents according to Acosta policy.

• Maintain excellent working relationships with Customers, Clients and co-workers.

• If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.

• Perform special assignments for the company and/or branch and/or department as needed.

• Meeting the physical requirements – listed below

• Other duties as assigned

QUALIFICATIONS

Education

• High School Diploma/GED

• Associate Degree

• Formal Customer Service Training Preferred.

Work Experience

• Two years of business process solutions, customer service, and/or administrative experience.

• One year of food broker experience preferred.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational and administrative skills.

• Effectively communicate with others.

• Able to operate a calculator, computer, printer, fax machine, telephone, and copier.

• Proficient in MS Office (Word, Excel, and Outlook).

• Proficient in data/order entry and software.

• Possess Becton System technical skills.

• Type a minimum of 60 wpm.

Physical

• Seeing

• Listening

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Corporate

Salary Range: $1,700.00 - $17.50

Company: Acosta Employee Holdco LLC

Req ID: 30965

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