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Claims Resolution Specialist - Hybrid



Customer Service
Bentonville, AR, USA
Posted on Tuesday, July 9, 2024


The Claims Resolution Specialist is responsible for validating and clearing claims against promotional offers, analyzing claims to determine their validity, and clearing claims in accordance with Acosta, client and customer policies and procedures. The Claims Resolution Specialist will communicate with internal and external business partners and act as a problem solver/agent for change to provide high quality service to clients and make continuous improvements in claims processing.


  • Trains and mentors Claim associates on validating and clearing claims in accordance with Acosta, client and customer policies and procedures.

  • Assumes supervisory responsibilities in the absence of the Claims Resolution Supervisor

  • Assists the Claims Resolution Supervisor by assuming additional responsibilities as needed

  • Processes claims for key complex customers and assists in onboarding new clients

  • Uses advanced problem solving and analytical skills to research problem claims and assess the reason they cannot be completed

  • Works with Claims Resolution Analysts, sales, clients, customers, and the management team to identify the root cause and resolve claims issues to increase quality, efficiency and prevent future errors

  • Maintains a high level of proficiency in Acosta, client and customer systems, policies, and procedures for assigned clients and adheres to them when processing claims

  • Makes the final decision on claims validity for assigned claims

  • Clears valid claims correctly and in accordance with Acosta and client policies and procedures

  • Processes invalid claims in accordance with Acosta, client and customer policies and procedures

  • Meets or exceeds Acosta and client financial goals

  • Uses systems, reports, job aids, and Standard Operating Procedures to ensure assigned claims meet or exceed Acosta and client quality metrics

  • Achieves a level of productivity that meets or exceeds expectation

  • Processes claims in the priority order established by the management team

  • Insures that assigned claims are supported by financially compliant documentation

  • Reports quality issues with assigned claims and provides training support to correct them

  • Proactively manages work to meet client and customer deadlines

  • Communicates with internal and external customers and clients on a regular basis to build relationships and provide value added services and solutions

  • Asks for assistance from the management team on issues with complex claims, claims associates, clients, and internal/external customers

  • Follows Standard Operating Procedures and keeps them updated

  • Reconciles our records with the client’s to ensure that all assigned claims are entered and in process

  • Recognizes, reports, and provides solutions for operational obstacles that delay work completion

  • Recommends system, process and procedure enhancements to Acosta management and clients to improve results

  • Other duties as assigned


  • Four years claims experience preferred

  • Food brokerage experience and/or clients’ experience in sales administration is strongly preferred

  • Relationship management experience preferred

  • Accepts accountability for job performance; proactively informs other problems that limit the ability to meet expectations

  • Accepts change as a normal part of doing business, maintains a positive attitude and exhibits constructive work behaviors during periods of transition

  • Meets work and attendance expectations; informs others in advance when commitments cannot be fulfilled

  • Actively supports organizational goals and values; aligns actions around organizational goals; gives priority to organizational needs and concerns when making decisions

  • Takes a reasoned logical approach in making judgments and decisions, carefully reviews available facts and information before reaching any conclusions

  • Identifies and gathers relevant information, consults the right people, and asks the right questions in a given situation

  • Demonstrates disciplined thinking that is clear, unbiased, analytical, and informed by evidence

  • Effectively communicates with others

  • Must be proficient in excel and Microsoft Office

Acosta Sales & Marketing is an Equal Opportunity Employee

By submitting your application, you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

Acosta utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)


Acosta and Mosaic are the sales and marketing powerhouses behind the most recognized and proven brands with top retailers in the United States and Canada. We offer flexible services that maximize efficiency. Acosta has the talent and technology to build data-, reach- and relationship-driven strategies to execute those strategies, and the tools to monitor, track and optimize metrics-based results for customers and retailers.

Acosta and its subsidiaries, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. Acosta may ultimately pay more or less than the posted range depending on candidate qualifications and locations. This range may be modified in the future.

Acosta and its subsidiaries is an Equal Opportunity Employer

We are committed to providing accommodations for persons with disabilities. If you require accommodation, we will work with you to meet your needs, to the extent required by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Mosaic reserves the right to modify all or part of any job descriptions at its discretion in order to meet and or exceed the needs of the business.

By submitting your application you agree with and accept the Acosta Privacy Statement and Terms of Conditions.

Acosta et Mosaic sont les forces motrices en matière de ventes et de marketing derrière les marques les plus reconnues et éprouvées auprès des principaux détaillants aux États-Unis et au Canada. Nous proposons des services flexibles qui maximisent l’efficacité. Acosta possède le talent et la technologie nécessaires pour élaborer des stratégies axées sur les données, la portée et les relations, afin de mettre en œuvre ces stratégies, ainsi que les outils pour surveiller, suivre et optimiser les résultats basés sur les indicateurs pour les clients et les détaillants.

Acosta et ses filiales , de bonne foi, estiment que cette fourchette de rémunération affichée est la fourchette précise pour ce poste au moment de cette publication. Acosta pourrait finalement payer plus ou moins que la fourchette affichée en fonction des qualifications des candidats et des lieux. Cette fourchette peut être modifiée à l’avenir.

Acosta et ses filiales sont des employeurs offrant l’égalité des chances .

Nous nous engageons à fournir des aménagements pour les personnes handicapées . Si vous avez besoin d’un aménagement, nous travaillerons avec vous pour répondre à vos besoins, dans la mesure requise par la loi.

Les déclarations ci-dessus ont pour but de décrire la nature générale et le niveau de travail effectué par les personnes affectées à cette classification. Elles ne doivent pas être interprétées comme une liste exhaustive de toutes les responsabilités, tâches et compétences requises du personnel ainsi classé. Mosaic se réserve le droit de modifier tout ou partie des descriptions de poste à sa discrétion afin de répondre aux besoins de l’entreprise, voire de les dépasser.

En soumettant votre candidature, vous acceptez et acceptez la Déclaration de confidentialité d’Acosta et les Conditions d’utilisation .

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $37,400.00 - $56,100.00

Company: Acosta Employee Holdco LLC

Req ID: 336