The Cycling Director leads daily operations of the Cycling Concierge at The Compton Hotel, combining hands-on hospitality with team leadership and cycling expertise. This role delivers memorable guest experiences, oversees Cycling Concierge staff and bike guides, and develops cycling experiences and partnerships that connect hotel guests and local riders with Northwest Arkansas.Primary ResponsibilitiesCycling Concierge Operations & Guest Experience:- Oversee daily Cycling Concierge operations, including staffing, scheduling, workflows, and service standards.- Lead multiple shifts each week at the concierge desk, providing personalized guest service, local recommendations, and support with adventure bookings through 37 North Expeditions.- Balance direct guest engagement with administrative responsibilities, team management, and program development.- Help guests find cycling experiences that match their interests, abilities, and experience levels.Cycling Expertise & Community Partnerships:- Develop cycling experiences, including Greenway, gravel, and mountain bike tours, for hotel guests and the broader Northwest Arkansas community.- Build and maintain relationships with The Compton Hotel, Adventure Lab, local cycling businesses, and community partners.- Maintain current knowledge of regional trails, routes, bike parks, events, attractions, and trail conditions.- Lead cycling tours and support field operations as needed and appropriately qualified.Team Leadership & Development:- Lead the hiring, onboarding, training, scheduling, and development of Cycling Concierge staff and bike guides.- Foster a collaborative, flexible, hospitality-minded team culture.- Track guide certifications and ensure guides maintain required qualifications.- Maintain clear communication across the concierge team, bike guides, hotel leadership, and 37 North leadership.What We're Looking For:- Strong knowledge of cycling and the Northwest Arkansas cycling community.- A hospitality-first mindset and a passion for creating memorable guest experiences.- Experience in cycling, outdoor recreation, hospitality, tourism, or a related field.- Leadership skills and the ability to coordinate staff, manage schedules, and support team development.- Strong communication, relationship-building, organizational, and problem-solving skills.- The ability to work independently, manage competing priorities, and collaborate across teams.- Flexibility to work weekends, holidays, and peak periods as business needs require.- Previous guiding, cycling instruction, or outdoor leadership experience preferred.To apply, send your resume and a brief introduction to: ashlee@37northexpeditions.com