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Senior Software Support Analyst

University of Arkansas

University of Arkansas

IT, Customer Service
Fayetteville, AR, USA
Posted on Wednesday, September 13, 2023

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Type of Position:

Professional Staff - Information Technology

Workstudy Position:


Job Type:


Work Shift:

Day Shift (United States of America)

Sponsorship Available:


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Business Application Services

Department's Website:

Summary of Job Duties:

This position supports IT Services and the university community through the development, testing and implementation of custom applications, integrations, and automations. Works with infrastructure team members to design and set up hosting, storage, and development environments. Maintains expertise in a variety of programming languages and frameworks, including low code tools. Provides guidance on best practices and helps create scalable strategies. Acts as a resource to campus partners, providing sustainable, scalable solutions that other units can implement and maintain. Works with other employees on integrations, customizations, and automation to increase the quality of service that our team can provide to campus. Works with security, accessibility and user experience experts to make sure their work meets our standards in these areas. Helps create and maintain documentation and training materials as needed.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.


Minimum qualifications:

  • Fluent in a variety of programming languages

  • At least 2 years’ experience working in a project team-oriented environment

  • Bachelor’s degree in related field

Preferred qualifications:

  • Able to work in an environment using both on-prem and cloud systems

  • Experience with Microsoft Power Platform

  • Experience with Micrsoft's Azure App Service Environment

  • Experience with DevOps

  • Strong computing and scripting skills

  • At least 5 years experience working in a higher education environment

Knowledge, Skills, and Abilities:

  • Proven ability working with diverse groups of people in gaining consensus and fostering a multi-cultural environment

  • Demonstrated ability and interest in planning and providing high-quality service delivery and implementing related new technologies

  • Demonstrated ability to conceptualize and articulate IT solutions to peers, leadership, and others in the campus community

  • Exceptional interpersonal, communication, and presentation skills with a high degree of energy, initiative, and organizational ability

  • Demonstrated success working in and supporting a team-oriented approach to providing services, troubleshooting issues and strategic planning

  • Strong character value of teamwork, service orientation, establishing and maintaining relationships, competitive when it comes to problem solving, and calm in the face of pressure situations

Additional Information:

Salary Information:

Commensurate with Education and Experience

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Kinzie Ameling, HR Partner, kmshephe@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:

Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:


Frequent Physical Activity:


Occasional Physical Activity:


Benefits Eligible: