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Scheduler, CARE Clinic

Highlands Oncology Group

Highlands Oncology Group

Springdale, AR, USA
Posted on Saturday, June 29, 2024

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Job type

  • Full-time

Shift and schedule

  • Day shift
  • Monday to Friday
  • On call


Springdale, AR 72762

Pulled from the full job description

  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Bereavement leave
  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance

Full job description

Highlands Oncology, a leading healthcare provider in Northwest and North-Central Arkansas, is seeking a dedicated Scheduler to join our dynamic team. As part of our commitment to providing exceptional patient care, the Scheduler plays a crucial role in ensuring efficient scheduling, maintaining accurate records, and delivering outstanding customer service.

Job Title: CARE Clinic Scheduler

Reports To: Multidisciplinary Supervisor & Multidisciplinary Director

Location: Northwest Arkansas – Depending on the position, employees may be asked to move locations from time to time based on clinic and patient needs.

FLSA: Non-exempt/hourly

Job Summary: Intake, Scheduling and work-up of new patient referrals both internal and external. Assist with outside scheduling and day-to-day operations of CARE Clinic. Cover as Medical Assistant in clinic with Clinic Advanced Practice Providers as needed.

Job Duties / Responsibilities:

· Help to coordinate a patient’s care from the time of referral, and throughout long-term surveillance plan.

· New Patients must be scheduled within 7 business days of being received.

· May Speak with Genetic patients prior to visit to obtain necessary medical history and pedigree. Create Pedigree.

· Help CARE Clinic Navigator to pre-load new patient charts with patient’s medical, surgical, and social history. Must be done 1-2 business days prior to clinic.

· Compile each new patient’s CARE Clinic folder.

· Promptly carrying out urgent referrals/orders. Urgent referrals should be sent same visit day.

· Follow up on all outgoing orders to ensure external clinic receives orders. Ensure patient is scheduled for diagnostic testing in a timely manner.

· Provide education and support to patients.

· Return patient calls by 3PM on day call comes in, appropriately triage to Refill Nurse or APP.

· Keep APPs informed of patient progress, issues, or concerns.

· Attend and host NWA Multidisciplinary Breast conference every other week.

Required Skills/Abilities:

· Must possess excellent communication skills both written and verbal.

· Excellent people skills including, but not limited to adaptability, assertiveness, problem solving and teamwork.

· Maintains high standard of professional performance, behavior, and appearance.

· Proficient in use of EMR (electronic medical record)

· Ability to perform basic functions in Excel.

· Typing skills

Certifications/Licenses/Education/or Experience in a related field: Graduate from an accredited Medical Assistant Program or equivalent, or aptitude for the job duties and responsibilities

At least two years of oncology or women’s health experience preferred.

Join our team at Highlands Oncology where you can make a difference in the lives of our patients while working alongside a supportive multidisciplinary team. If you are passionate about healthcare administration and thrive in a collaborative environment, we invite you to apply for the Scheduler position today.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Bereavement leave
  • Dental insurance
  • Dependent health insurance coverage
  • Disability insurance
  • Employee assistance program
  • Free parking
  • Health insurance
  • Health savings account
  • Life insurance
  • Opportunities for advancement
  • Paid orientation
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance
  • Wellness program

Healthcare setting:

  • Clinic

Medical specialties:

  • Oncology


  • Day shift
  • Monday to Friday


  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Ability to Commute:

  • Springdale, AR 72762 (Required)

Ability to Relocate:

  • Springdale, AR 72762: Relocate before starting work (Required)

Work Location: In person

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